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Total Image Care, Inc., ("TIC" or referred to herein as "us", "our" or "we") a corporation organized and existing under the laws of the State of Maryland , and having its corporate headquarters at 1850 York Road Suite I, Lutherville-Timonium, Maryland 21093 U.S.A., takes the privacy of its customers seriously and has established its Privacy Policy in respect of the confidence its clientele places in it.

This Privacy Policy governs personal information we collect from our customers through the Total Image Care, Inc. Website found at (“Website”).


All telephone calls to the TIC may be recorded for security reasons and retained for a period determined by TIC.


In order to place an order through the website online, you will be required to register and create an online account. During this process, you will be required to provide valid and up-to-date personal information, including but not limited to your real name, phone number and e-mail address, as well as other personal information as applicable, such as shipping address, billing address and payment details (collectively "Personal Information"). Should you contact the Customer Service Center by telephone, you may also be required to provide such Personal Information.

Additional information may also be collected by TIC or its third party providers for security and anti-fraud purposes.


TIC will use your Personal Information:

  • To process your order and complete the transaction;
  • To send information on our products, promotions, and events we feel may be of interest to you;
  • For marketing research purposes relating to TIC’s business and satisfaction surveys;
  • To customize, analyze, and improve our products, services, technologies, communications, and relationship with you;
  • To prevent fraud and other prohibited or illegal activities;
  • To enforce our Conditions of sale, Terms of Use, or Privacy Policy with you; and
  • To protect the security or integrity of our website, our business, or our products or services.

Your Personal Information may also be used to provide you with other services you may have requested.

Your personal financial information will not be used for any purpose except for processing your order and completing the transaction, as set forth in this Privacy Policy, and/or as requested by law.

Except as stated herein, TIC will not share your Personal Information with any unaffiliated third party without your prior consent or unless required to do by law or legal process.

If TIC or substantially all of its assets are acquired as a result of an acquisition, merger, sale, reorganization or liquidation, your Personal Information may be one of the transferred assets.

Any Personal Information you make available to TIC is done so voluntarily, with your knowledge and consent when ordering products or registering for services from TIC. We will request from you information that is mandatory (required by us to fulfil your order and meet our legal obligations) and non-mandatory (which you can give to us if you chose); if you choose not to provide the mandatory information requested then TIC may not be able to respond to your request or activate your option choices.

Should any of the information you provide to the Website change, please inform the Customer Service Center or Website or notify TIC at the following e-mail address: .

TIC has taken all commercially reasonable measures to ensure that your Personal Information is handled in a secure and proper manner. TIC (please refer to the Company Information above) is responsible for the management of jointly used Personal Information (described below) unless otherwise indicated.


The following information will be used jointly by TIC, Paypal, who provides the on-line payment portal, your credit card company to process payment of your order.

1. Your name and address;
2. Your credit card information;
3. The identification of the creations you have ordered; and
4. The price paid for the creations you have ordered.

Your credit card company is responsible for their use of your Personal Information and should be contacted directly with regard to any matter regarding their use of your Personal Information. In addition to the above, ZimCom, which is a provider of support for the TIC Customer Database, stores customer names and addresses.

All the information defined as your Personal Information will be used only by TIC to ensure that your personal information is hosted in a secure environment.


We use technology such as "cookies" on our website to store Your user ID and password, track selections and purchases, and enhance your shopping experience. Cookies are pieces of electronic information stored on your computer. You may disable cookies through the settings in your web browser, but if you do so, some parts of our website may not function properly.

We may automatically track and collect information about your IP address, domain service, the type of computer and web browser you are using and the pages you visit (including by using web beacon and other equivalent technology). We collect this information so that we can administer and improve our system. We may share this aggregate information with advertisers, sponsors or other businesses.


TIC is committed to protecting the security of your Personal Information.

We will employ all commercially reasonable measures to ensure that details of your order and payment are held securely. However, these measures, standing alone, may not be sufficient to guaranty the security of your Personal Information. It is your responsibility to safeguard your passwords and to guard against unauthorized access to your computer. In the absence of negligence on our part, we shall not be held liable for any loss you may suffer if a third party procures unauthorized access to any Personal Information you provide to us via the Website or when ordering from TIC by telephone through the Customer Service Center or Website.


This Site may contain links to other websites maintained by third parties over whom TIC has no control. When you click on one of those links, you are accessing a website that is not owned, operated, or controlled by TIC, and your visits to those websites are not covered by this Privacy Policy. The operator of such website may have its own privacy policy (which we encourage you to read carefully), and that policy will govern the collection and use of your data on that website.


If you request disclosure, correction, deletion or that TIC stop using your Personal Information, TIC will deal with such requests in accordance with applicable laws and regulations. The deletion of your Personal Information or a request for TIC to stop using it will result in the cancellation of your registration.

For any request concerning Personal Information and/or cancellation of registration to any services provided through Our Customer Service Center or Website:


Or write to: Total Image Care, Inc.  Attn:  Customer Service 1850 York Road Suite I, Lutherville-Timonium, Maryland  21093


Individual customers who reside in California and have provided their Personal Information to TIC may request information about our disclosures of certain categories of Personal Information to third parties for their direct marketing purposes. Such request must be submitted to us at the address given above. Within 30 days of receiving such a request, we will provide a list of the categories of Personal Information disclosed to third parties for third-party direct marketing purposes during the immediately preceding calendar year, along with the names and addresses of these third parties. This request may be made no more than once per calendar year. We reserve our right not to respond to requests submitted other than to the address specified in this paragraph.


We may change this policy at any time with or without prior notice. When we make changes to the policy, we will update the date in this section. We will not send individual notices of changes to our policy.

Last revised:  April 2014