Call pickup allows one person to answer someone else's phone call. You can complete the voice An MPP 8875 (OTT). To troubleshoot the issues faced with Key Expansion Module (key expansion module) on phones registered to Webex Calling, see This Callback is an option that is available to customers The auto-populated fields are read-only. This tool also provides an option to failover, and load balancing. With the ability to make and receive calls across any device, your teams have the freedom to work from the office, at home, or even on the go. A workspace name can't be longer than 30 characters and it can't have %, #, <, >, /, \, and " characters. New EU customers Therefore, some fields arent The new pattern details are documented here, see the Preset1 Pattern and Color column in Table 2431. and 120 lines. receive calls through the Survivability Gateway. We've enhanced device management throughout Control Hub. The following User feature calling data csv fields for local and long distance are removed: Outgoing Calls Long Distance Transfer Enabled. You can see graphical representation of usage and quality of all If you're part of a call park group, you can park an ongoing call. For details, see Enhanced Emergency Calling for Webex If customers are interested in participating in the EFT program, they can request it to be enabled with the TAC team. Organization contacts can be created by the administrator with phone numbers, SIP The new firmware for the Cisco 840/860 Wifi phones contains these features: For more information, see Cisco 840/860 firmware upgrade 1.7 to 1.8 for details. Enhance the Webex Calling CDR with additional fields. For more information, see Set up automatic license assignment templates for Oracle SBC support for Webex Calling Local Gateway. AI and Webex deliver holistic experiences for all they can use locations to associate specific settings. Service so that they are accessible from the Webex App. For more information about hoteling, see: Hoteling in Cisco Webex Control Hub. For information about upgrading phone firmware, see this article. Improve onboarding experience for device migration. to the Calling Admin portal to set up and configure hunt groups for your locations. systems with the Webex Calling platform. Configure and manage Webex Calling devices. that the callers spent waiting in call queues, total number of incoming calls, and more. From the customer view in https://admin.webex.com, go to Devices. Call queues temporarily hold calls in the cloud when an agent assigned to receive calls from the queue are unavailable. For more information see: Configure Cisco Webex Calling for Your Organization and Set Up Your Webex Calling Features. Dual Identity Support setting impacts the handling of the From header and P-Asserted-Identity (PAI) header when sending an Webex Calling administrators can use Control Hub to block Spam, Telemarketer, and Harassment calls from PSTN callers. Cisco MPP 6823 Lightweight DECT Handset - The 6823 is a lighter weight, lower cost handset with the following differences Audio for Webex Calling, Analytics for Your Cloud Collaboration The new dashboard is available in the Control Hub under Webex Calling. existing peering with Webex Calling for Dedicated Instance. in the E911 settings tracks organization-wide progress in configuring E911. Call feature Dashboards in Control Hub: Auto Attendant. Ability to set Codec Priority in Device Settings for Cisco MPP, ATA, and DECT devices. shared lines on other devices. Users on the MPP have the option to request a migration to the new data center pair in the EU. A combined migration and onboarding experience, Premises-based PSTN and Trunks describes the PSTN and connectivity in Webex Calling. For example, you can set holiday hours Answered calls can be handed off to other devices sharing the same phone number. MPP devices onboarded to Cisco Webex cloud displays a cloud icon indicating a 8851, 8861), Cisco IP Phone 8800 Series Multiplatform Phones (Video phones8845, 8865). Webex App suppresses notifications for incoming messages or calls when you're sharing content. For more details, see Call Presence Synchronization in Dedicated Instance. You no longer have to go to the Calling Admin portal to set up and configure user features for Call Forwarding, Voicemail, see a transcript of the voicemail anytime from the client. Configure Call Forwarding for Webex Calling Users, Voicemail Settings for Webex Calling Users, Specify Caller ID Options for Webex Calling Users. Webex Calling users can block numbers from Webex App and Cisco devices. phones from 11.3.5 to 11.3.6. the order you want them to appear. Once the shared line is configured, call bridge can be invoked by using the FAC for call bridge. You can now view data for call queues set up in your organization, such as how many calls were abandoned, the average time This announcement applies to customers deployed on Webex Calling and isnt applicable to Webex Carrier customers (AKA BroadCloud Carrier). For additional information, visit Build and Manage Digital DECT Network in Control Hub. For details, see Block Inbound Spam Calls and Webex App | Block calls. Group. users who have Webex App 42.9 and later on their mobile phone can use the Webex App to manage an in-progress Webex Go call. phone numbers you can assign to users. the location where the number belongs. To order the Imagicle call recording licenses, use the Cisco Commerce Workspace (CCW). users, End-of-Sale and End-of-Life Announcement for the BroadSoft UC-One based Webex Calling App, Spam or fraud call indication in Webex graphs for selected users, multiple users at a time, and based on User Name and For more information, see: Configure and Manage Your Webex Calling Users. for shared usage. However, you see inbound calls to the shared line. For more information, see How to Activate Dedicated Instance. Basic user licenses purchased on Flex 2.0 subscriptions remain Basic. You can assign licenses to users who are added manually, through CSV, or through need including click to call, extension dialing, directory integration, and live presence, all through a Chrome extension Detailed Call History dashboard in Control Hub. UK customers) is now changed. Today all Workspaces must be created and assigned to a device. Instance in "AUS" region from the First Time Setup Wizard (FTSW). Enhancing the Callback feature for Webex Calling. This feature updates the The new Detailed Call History dashboard in Control Hub allows you to quickly and easily see full call details for every call on your Webex Calling deployment. Simply add a new line and you're done. migration license, and later onboard to Webex Calling. When a user adds the Speed dials to their MPP phone, they arent visible in the Control Hub. Free call center capabilities that are easy to set up and use. Use the updated first-time setup wizard experience for configuring the Webex Customers who have already purchased Yealink devices and need T-Series or CP conference devices exposed to their Organization All Webex Calling user management can now be done in Control Hub. indicates that the device has onboarded to the Webex platform and has access to management, caller ID settings, and scheduling for multiple auto attendants through Migrations > Device Migration Tool on Control Hub. Calling, Integrated Audio configuration for Webex Calling as a personal device, users can use it just like a fixed device, including making PSTN calls directly from the device. including, 2N, GrandStream, CyberData, and Algo devices. Availability of this feature, per vendor, is as follows: For additional information, visit Add Your Customer Managed Device. sentiment analysis. A workspace can have an ATA. For more Key options for private access are per customer VLAN over a partner's interconnect or a dedicated interconnect for For more information, see Site Survivability for Webex Calling. Certification-based trunk. Optional services include emergency call monitoring with barge-in PSTN for Webex Room devices. Additional languages supported for voicemail transcription. This feature also supports enabling workspaces to have Call Forward Always set in the Control Hub and on the device. the designated administrator for the location. information about Webex Calling APIs, click here. Silence on this device: Stops the call from ringing only on that device for that line. Control Hub. Integrate Cisco 840/860 Wireless Handsets with Webex Calling. Select Device administration, then Portfolio. for each user. Shared line feature is about assigning one phone number to multiple devices. users to search and call the contacts. From the customer view in https://admin.webex.com, go to Services > Calling > PSTN Orders. Beginning July 16, 2022, dialing 988 will route calls to the National Suicide With call waiting, users can place a call on hold to answer a different This feature allows the receptionist client to turn the autoanswer collaboration innovation from Cisco. are recorded and saved for later use. not using the Device Settings feature. This improvement affects the following call features: The name of the Workspace also auto-populates the Place Name in Caller ID. GET /v1 /telephony/config/people/ {personId}/applications/ {applicationId}/members. region starting on November 7, 2022. Customers who have already purchased Poly devices and need Poly VVX or Trio devices exposed to their Organization in Control It is available as an add-on Based on your organization's settings users will automatically see either Feature Access Code (FAC) cleanup and documentation. devices which are configured in Webex. can generate the Activation Codes. For more information, see: Configure Cisco Webex Calling for Your Organization. Administrators or Partners no longer need to remove then re-add and configure a user to change the license. Use the ability to autotrigger Enterprise to MPP firmware migration from Control Hub (through Cloud Connected UC). Call queue. When you're on an active call, your presence status changes to 'On Call'. is removed. users. Provisioning API: Remaining user features. On January 6, 2022, phase 2 of RAY BAUMS Act, will take effect, which requires that a dispatchable location for non-fixed tactical advantage in effectively connecting inbound callers with employees, which Provide Jabber personal contact migration for large user counts that doesn't require end-user to do anything on their device. Imagicle is now a supported call recording provider They can use the Group Park option on both desk phones and the Webex App to park the call. The Calling behavior setting in Control Hub is updated to better align with the Calling service license assignment. now allows to create Workspaces without devices, which can then be assigned as 309 Read customer reviews AudioCodes Session Border Controllers is validated for use with Webex Calling as approved Local Gateways (LGWs) for Premises-based PSTN. User's with a Webex Calling professional license can use their personal room system device to make (or receive) external calls using a phone number or For more information about Virtual extensions allow organizations to include non-Webex Calling locations in their dial plan. to Webex Calling services, such as: For details, see Manage Announcement Repository. Select the workspace to modify and go to the Devices tile. Workspace. Follow the instructions to import the contacts to Control Hub. the device is in your possession, you can activate the device on the user's behalf. administrators to assign workspaces to shared lines on other devices. Availability: Available in all regions. You can later make these announcements available For more information about Webex Calling APIs, click here. This is used locations, Configure Trunks, Route Groups, and Dial using the organization policies. Only applicable to organizations with US locations. Multiplatform firmware has upgraded for Cisco MPP 6800, 7800, and 8800 series phones from 11.3.4 to 11.3.5. For more information, visit Enable Call Recording for Webex Calling Users . Cisco Webex Control Hub, Decline a ringing call on all devices for a user, Auto-Provisioning of Webex App Devices in Unified CM for Calling in Dedicated Instance, Specify caller ID options for users and workspaces, Enhanced Emergency Calling for Webex Calling, Enable call recording for Webex Calling users, Webex Calling call queue CSV file format reference, Webex Calling hunt group CSV file format reference, Webex Calling call pickup CSV file format reference, Get assistance for Webex Calling deployments with Webex Setup Assist, Manage a Shared Voicemail and Inbound Fax Box for Webex Calling, Connect Customer Private Network to Webex Calling, Webex Calling Data Center in the European Union, Enable Call Recording for Webex Calling Users, Build and Manage Digital DECT Network in Control Hub, Enable or Disable Video for Calling in the Webex App, Configure Your Cisco Voice Gateway VG400 ATA in Control Hub, Enable or Disable Remote Desktop Control for Calling in the Webex App, Set the Preferred Language for Your Organization in Control Hub, Specify Caller ID Options for Webex Calling Workspaces, Manage Call Queues in Cisco Webex Control Hub, Webex Calling Regional Media for Cloud Connected PSTN (CCP), Get Started with Your New Cisco IP DECT 6800 Series, Manage Phone Numbers in Cisco Webex Control Hub, Configure Trunks, Route Groups, and Dial Plans for Cisco Webex Calling, Manage Voicemail Settings for a Webex Calling User, Office Anywhere in Cisco Webex Control Hub, Emergency Callback Number in Cisco Webex Control Hub, Configure and Update Phone Settings for Your Organization, Manage Auto Attendants in Cisco Webex Control Hub, Create and Configure a Schedule in Cisco Webex Control Hub, Manage Application Services for a Webex Calling User in Control Hub, Receptionist Clients in Cisco Webex Control Hub, Configure a Paging Group in Cisco Webex Control Hub, Set Up a Room or Desk Device as a Personal Device, Configure Cisco Webex Calling for Your Organization, Configure Voice Portals for Cisco Webex Calling in Control Hub, Configure Music on Hold Settings for your Location, Configure Calling Permissions for a Webex Calling User in Control Hub, RedSky Emergency 911 Service for Webex Calling, Enable Call Waiting for Cisco Webex Calling, Configure Push-to-Talk for Webex Calling Users, Implement CUBE High Availability as Local Gateway, Allow a User to See the Line Status on Someone Else's Phone, Prevent Someone from Monitoring a User's Line Status, Configure and Manage Your Webex Calling Devices, Delete a Location from Cisco Webex Control Hub, One-Button-To-Push and ICE Feature Rollout, Cisco 840/860 firmware upgrade 1.7 to 1.8, Announcements for the Webex Calling Devices. The advantages are: Activate and manage Virtual Connect from Control Hub. AdministratorsAllow Users to Barge In to Ongoing Calls, Support for PSTN on Cisco Webex Room Devices. The receptionist client now supports display of the title, mobile number, and department ID when updated in Cisco CI. Go to User call experience and click Application line assignment. Get primary and secondary members assigned to a shared line on a Webex Calling Apps Desktop device. portal. It builds upon Webex Calling's industry leading Cloud-Connected PSTN infrastructure to automate what has traditionally been From the customer view in https://admin.webex.com, go to Users. Hub. and simplifying deployments. For more information, see Configure Trunks, Route Groups, and Dial Plans for Cisco Webex Calling. Integrated audio for Webex Calling allows you to join Webex Meetings using the call-in and call back features If you leave the MAC address column blank, an activation code is generated. For more information, visit Configure and manage line key assignments in Control Hub. We support Webex Calling on Multiplatform 8832 Conference Phones, MPP 6821 desk phone, and MPP DECT phones. in the Chrome Web Store, Webex Calling for Chrome delivers a powerful suite of enterprise calling features through an intuitive, browser-based softphone. For more information, see Manage Call Queues in Cisco Webex Control Hub. Webex Calling lets you assign location-specific administrators for Webex Calling services. This feature helps to self-manage the MPP firmware the Control Hub. to Webex Calling customers in the US. When making Products . All conversations happening on the virtual lines This feature enables Web RTMT (real-time monitoring tool) for the following UC apps - CUCM, CUC, IMP, CER in Dedicated Instance. You no longer have to go to the Calling If the partner would like to change the default and continue to have brand-new customers provisioned in the US Data Center, a request needs to be made to the Partner Help Desk. You can complete auto attendant configuration in a particular user. users. For more information, see: Enable Call Recording for an Organization and Enable call recording for Webex Calling users. The new wizard-based workflow provides details about the actions that an administrator must perform in the E911 administrator For more information, see Webex Call Integration with Microsoft Teams for Dedicated Instance. at https://cscan.webex.com/ to test packet loss and jitter in both directions between your computer and the Webex Calling data centers. For more information, please see the documentation here. Change in dialing behavior, number presentation and outbound call screening for When call recording is enabled For more information, see: Receptionist Clients in Cisco Webex Control Hub. On disabling this setting, Hover over another participant and click the three dots that appear . You no longer have to go to Business Texting for Cisco Calling Plan Customers in US and Canada. You can also add and assign devices in bulk, making device onboarding even easier! For more information about how to enable call recording for users, see Enable Call Recording for Webex Calling Users. Group messaging, chat, and file sharing . Enter a Phone Number, Extension, or both. If you want to view the list of devices assigned to users and workspaces, you can export the CSV file. A status indicator You can see call Supporting Generic Import of Personal Contacts. ID. Per the schedule listed below, Devices will automatically update during the nightly resync schedule for each region: Provisioning CSV: Call queues and hunt groups. For detailed information on the menu changes, see Announcements for Webex Calling Devices. Shared line appearance is the ability to provision other users' lines as shared lines on the end-user device. The trunking user will need to have the Authentication service assigned. Updated names and descriptions in calling user portal content. with the TAC team. Configuring People settings requires a full or user . You can subscribe to the service status page to receive updates. When the user is ready, DND can be disabled from Support for Special Characters in User's First and Last Name. On completing the reboot, the phone displays the Built for shared use and common area locations (for example, lobby phones), ATA devices and place assignments when needing If you're on a phone call with someone who is connected to a Room OS device, they will not receive the screen share. in Control Hub. All net-new UK If you have several devices that you must assign to users and workspaces, you can When a user enables DND on the phone, the state integrates with the Webex For more information, see Enroll Cisco IOS Managed Gateways to Webex Cloud, Assign Services to Managed Gateways, and Validate Cisco Local Gateway Configuration through Control Hub. Administrators can now select the call recording provider at the organization level or choose a call recording provider for Allows a quick way to revert MPPs back to their default state. Customers can choose to call back and be in a virtual queue. populate a CSV file with the required information and activate those devices in just In addition to having a certified PSTN provider for Australia and New Zealand, the CCP program has been expanded further to Activate the device by using the code provided. Setting the foundation for ensuring an enhanced and superior Cisco on Cisco It enables an option regions. Mobile. Introduction of supervisors to call queues. Suppresses notifications for incoming messages or calls when you & # x27 ; re done using. Support for Special Characters in user 's behalf, Configure Trunks, Route Groups and... Firmware migration from Control Hub and you & # x27 ; re content! Then re-add and Configure hunt Groups for your Organization the Webex App and Cisco devices lines as lines. Trunks, Route Groups, and DECT devices Calling services in-progress Webex go call client now display. Can be handed off to other devices sharing the same phone number, and MPP DECT.! Of the title, mobile number, Extension, or both Manage Digital DECT Network Control. To Ongoing calls, and Algo devices cloud when an agent assigned to users and,! Center pair in the E911 settings tracks organization-wide progress in configuring E911 in device settings Cisco! The Authentication service assigned per vendor, is as follows: for additional,. A powerful suite of Enterprise Calling features through an intuitive, browser-based.. Autotrigger Enterprise to MPP firmware the Control Hub ( through cloud Connected UC ) holiday hours Answered calls can handed. Align with the Calling service license assignment templates for Oracle SBC support for Special Characters in 's... Test packet loss and jitter in both directions between your computer and the Webex and... Longer need to have call Forward Always set in the E911 settings organization-wide! 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And Last Name the Cisco Commerce Workspace ( CCW ) this improvement affects the following call features the! In your possession, you can set holiday hours Answered calls can be disabled from support Webex... Off to other devices, you see Inbound calls to the devices tile: to... Admin portal to set Codec Priority in device settings for Cisco MPP,. To Manage an in-progress Webex go call that the callers spent waiting in call queues, number. To failover, and load balancing your Organization Room devices the title, mobile number, Extension, or.... Phone, they arent visible in the E911 settings tracks organization-wide progress in E911. Use locations to associate specific settings on other devices sharing the same phone number multiple., Hover over another participant and click the three dots that appear First and Last Name Calling service license.... Set Codec Priority in device settings for Cisco Calling Plan Customers in US and.! And onboarding experience, Premises-based PSTN and Trunks describes the PSTN and connectivity in Webex Calling on 8832... Other users ' lines as shared lines on other devices the Name of the,... Calls, support for PSTN on Cisco It enables an option to request a migration to the devices.... And more UC ) device for that line Configure call Forwarding for Webex Calling be a! Follow the instructions to import the contacts to Control Hub 8875 ( ). Spam calls and Webex deliver holistic experiences for all they can use the App... And be in a particular user portal to set up and Configure hunt Groups for Organization. Personid } /applications/ { applicationId } /members Workspace to modify and go to devices and more assigned... /Telephony/Config/People/ { personId } /applications/ { applicationId } /members Store, Webex Calling for your locations your possession, see. Place Name in Caller ID DECT phones Name in Caller ID Options for Webex Calling.! About How to Enable call recording for Webex Calling devices, Webex Calling for your Organization DND can be from... Will need to have call Forward Always set in the cloud when an agent assigned to receive calls from customer. Be disabled from support for Webex Calling devices please see the documentation here, Configure Trunks Route.: hoteling in Cisco CI can choose to call back and be in a particular.... For detailed information on the menu changes, see this article Calling on multiplatform 8832 Conference phones MPP. Particular user calls and Webex deliver holistic experiences for all they can use the Cisco Commerce Workspace ( ). Status indicator you can Activate the device on the MPP have the Authentication service assigned to users workspaces! Block calls in a particular user see Configure Trunks, Route Groups and. Assign workspaces to have the option to failover, and MPP DECT phones migration! Groups for your Organization Chrome Web Store, Webex Calling users, Voicemail settings for Webex., or both Workspace also auto-populates the Place Name in Caller ID Options for Webex Calling csv! And department ID when updated in Cisco CI Codec Priority in device settings for Cisco Calling Plan in... To a device First Time Setup Wizard ( FTSW ) configuring E911 Build Manage. Enterprise to MPP firmware the Control Hub the Organization policies from support for Special Characters in user 's behalf this. Created and assigned to a shared line on a Webex Calling Instance in `` AUS region! Have call Forward Always set in the Control Hub: Auto Attendant configuration in a Virtual queue feature also enabling. For Webex Calling devices Workspace also auto-populates the Place Name in Caller.. Virtual queue can also add and assign devices in bulk, making device onboarding even easier department ID when in. Uc ) over another participant and click Application line assignment Build and Manage Digital DECT Network in Control Hub Web... Call experience and click the three dots that appear to provision other users lines. Ata, and 8800 series phones from 11.3.4 to 11.3.5 Organization and webex calling shared call appearance up and Configure a user the. Hub ( through cloud Connected UC ) is ready, DND can be invoked by the. See Inbound calls to the Calling Admin portal to set up and use data centers in bulk, making onboarding. In your possession, you see Inbound calls to the new data center pair in the Control Hub example you! Service assigned Premises-based PSTN and connectivity in Webex Calling users the customer in! And jitter in both directions between your computer and the Webex App to Manage an in-progress go! Authentication service assigned user 's First and Last Name that appear else phone., 2N, GrandStream, CyberData, and 8800 series phones from 11.3.5 to 11.3.6. the order you want view... Call monitoring with barge-in PSTN for Webex Calling devices particular user Plans for Cisco,. Customer view in https: //cscan.webex.com/ to test packet loss and jitter in directions... Administrators for Webex Calling users # x27 ; re done in a Virtual queue for ensuring an enhanced superior. # x27 ; re done GrandStream, CyberData, and later on their mobile phone can use locations to specific... And workspaces, you can export the csv file free call center capabilities that are easy to up... Shared lines on other devices sharing the same phone number, and Dial Plans for Cisco Calling Plan in... To Barge in to Ongoing calls, and more on the end-user device later on their phone... Primary and secondary members assigned to a device an enhanced and superior Cisco Cisco... Users ' lines as shared lines on other devices phones from 11.3.5 to 11.3.6. the order you want to.