This chart shows the number of calls, made or received, across the selected date range. Note: Additional lines can be added to a workspace device, but a workspace phone cannot be added as a shared line. This chart shows the trend in headset status over time. Called NumberFor incoming calls, it is the telephone number of the user. They don't change as you navigate through the different tabs, but the range of data they measure changes as you select a new date range. The KPIs available are: This chart shows a breakdown of auto-attendant call stauses by incoming calls. Sign In Not sure which type of account to select? Select the audio announcement language for the location in the Language drop-down menu. This chart shows a breakdown of join meeting times for specific types of users. Configure voice portals for Webex Calling in Control Hub. Get started I want to. The location for users who join meetings with the Webex app and video devices will show up as unknown. This visualization helps you glance quickly at which locations have the most headset inventory and usage. Only the maximum value of jitter is recorded. These charts show the percentage of node availability for each on-premises cluster that can host calls. For customers in the Asia-Pacific region, the Caller ID Name field is auto-populated and cannot be modified. To configure call forwarding presets, select Open Call Preferences and click the + button to add a preset. KPIs are available at the top of the page to show you what the media quality was like for call legs within the date range that you selected. Call quality improves as latency decreases. Once completed, you will start seeing Jabber metrics in Control Hub within two days. This offers powerful insight into the adoption and usage of the different platforms for Webex App and Webex Calling over time. You can use these charts to monitor the number of files shared using an integration on the Webex App. This chart shows which location had the most occupancy hours over the selected date range. Active UsersTotal number of unique active users per device over the selected time period. If this number is high, your organization may need to consider setting up more on-premises clusters. Our webinars cover a variety of topics. Manage Webex users, licenses, and hybrid services programmatically with the Webex Admin APIs. You can use these KPIs as measurable data to see if callers had issues during calls in your organization. If you're a Pro Pack customer, you have access to historical metrics API that you can use to return daily aggregated devices-related data automatically. The voicemail number and extension you've assigned for the location appears by default in the drop-down menu. Participants or Minutes Avg VoIP/Video LatencyShows the average VoIP/video latency of participants or minutes over the selected date range. You must complete the configurations below so Jabber data is sent to Control Hub. When you combine file download with the filters available, you can easily generate useful reports about call queues in your organization. For guidance, see the Configuration Guide for Cisco Webex Calling Customers. Change the date range for the chart: Daily, Weekly, or Monthly. The range of data they measure changes as you select a new date range. Users enter their phone number and/or extension, and voicemail PIN to gain access to their voicemail from any number. An active user is someone who has sent a message, made a call, uploaded a file, or attended a meeting. Administrators can access and manage features for users in the Calling User Portal. Active SpacesThe number of spaces that had activity over the selected date range. If your charts don't load, enable third-party cookies in your browser. Participants or Minutes Avg VoIP/Video Packet LossShows the average VoIP/video packet loss of participants or minutes over the selected date range. Assigned ToName of the place or user this device is assigned to. You can use this information to see if users in your organization prefer a certain connection type. The available path optimization types are: You can filter the entire page by selecting a category on the chart. Call Leg Audio JitterShows the average value of maximum jitter that is experienced by each call leg. The KPIs available for Headsets Analytics are: Total HeadsetsThe total number of Cisco Headsets that have connected to the Webex app and used at least once. Data for Call on Webex Calls may take up to 30 minutes after the call ends to reflect on the charts. Select Auto Attendant from the drop-down menu. If this number is low, you can follow up with users to find out why they're not using their hosting capabilities. Click New and then choose Call Queue. You can use this information to help with headset engagement on other endpoints. If you choose CSV, you'll export all of the data for the selected report. If you want to see data for call queues and call queue agents in a CSV file format, you can download the Call Queue Stats and Call Queue Agent Stats reports in the Reports section. Select which date range you want to view the data for with the calendar date selector. A space is considered active when someone: You can use this chart to compare the usage of Webex in desktop or mobile. You can use these charts to determine if the media quality of call legs is affected during a specific time of the day. This chart categorizes calls based on if they were received during business hours, after hours, and not available over the selected date range. This chart shows you a breakdown of local IP addresses that participants are connected to. This chart shows the top 20 Cisco devices that had the most poor quality video and audio minutes during calls and meetings using Webex over the selected date range. The details available for auto-attendant stats summary are: The details available for auto-attendant business hour key details and after hour key details are: You can use the data here to determine which devices are more popular with your users and which ones aren't. You can view some charts in a hourly, daily, weekly, or monthly timescale so you can track engagement over time and look for usage trends. The range of data they measure changes as you select a new date range. Not available means that users weren't shown key menu options when certain features are used, like call forwarding, call intercept, and call screening services. You can also click on a category in the charts to filter the data. You can use this chart to help determine if media quality issues are limited to specific locations or the devices set up in those locations. If this number is low, you can use the charts below to see which location had on-premises clusters that were always at max capacity. If this number is high, you can determine if there was a problem with any clusters during that date range, or if your organization needs more on-premises clusters to handle hosting more call legs. This table shows you see the top 50 users in your organization who experienced the most poor quality call legs. Adjust Time Period: You can view some charts in a daily, weekly, or monthly timescale so you can track engagement over time and look for usage trends. This chart categorizes auto-attendant calls based on the location of where auto attendants were provisioned over the selected date range. If there's a sudden spike of Cisco devices with poor video quality, you can view the metrics for that specific date range and compare the metrics between all the other charts available to you and see if there are any common anomalies. The Client Version report shows the ratio of different Jabber versions used. If there's a sudden spike of participants or minutes with poor VoIP/video quality, you can view the metrics for that specific date range and compare the metrics between all the other charts available to you and see if there are any common anomalies. full administrator, read-only administrator, or support administrator of an organization, deployed the Cisco Webex Video Integration for Microsoft Teams, Deployment Guide for Cisco Webex Video Mesh, Feature Configuration for Cisco Jabber 12.8, organization ID that you can find in Control Hub, Analytics for Your Cisco Webex Cloud-Connected UC, Explore Analytics for Cisco Webex Meetings and Cisco Webex Teams, Analytics for Your Webex Cloud-Connected UC. Call legs are counted as good if both video and audio stream had jitter below 150ms, latency below 400ms, and packet loss below 5%. Cloud Call LegsThe total number of call legs that connected to a cloud cluster. Organization Set up your org, users, apps, and devices. In App Call Options Priority, you can drag calling options between Available Call Options and Hidden Call Options, to show or hide . If your organization isn't using spaces as much as you expected, we recommend that you provide more training. Analytics in Control Hub give administrators access to interactive data visualizations that show important information, such as usage and adoption trends. This chart shows you a breakdown of VoIP/video participants or minutes by connection type. Top 10 occupied workspaces by occupancy hr. View webinar schedule. This chart provides a trend for the average resource utilization of media services used in on-premises clusters compared to other clusters. You can also make them aware of the productivity gains this feature can bring. Cisco Webex Calling Troubleshooting TechNotes Set-up Voicemail Passcode and Unlock Voice Portal Updated: April 12, 2023 Document ID: 220386 Bias-Free Language Contents Introduction Prerequisites Requirements Components Used Background Information Voice Portal and Voicemail Voice Portal Voice Portal Passcode Default Voicemail Passcode Seeing a list of top occupied workspaces can help identify which workspaces are being underutilized. For example, if 10 days are selected, the number is compared to the previous 10 days. The Detailed Call History report shows a list of calls along with the following details: Start TimeThis is the start time of the call, the answer time may be slightly after this. These charts show a summary and trend for how call legs are distributed across the different on-premises clusters in your organization. This chart shows you a breakdown of VoIP/video participants or minutes by internal or external. IP addresses are limited to only the first three segments to preserve the personal identity of users. If you've linked your Site Administration account to Control Hub, then you can access the Analytics page through Site Administration. This table shows the top 25 agents with the highest average talk or hold minutes. You can click on any of the columns to sort them. Total Telephony MinutesUse this KPI to see the total number of telephony minutes used during meetings in your organization. Responsible for billing? You can filter the entire page by selecting a category on the chart. This chart breaks down your total Cisco Headset inventory by model. On the second day, an independent set of 350 participants with the poorest quality are captured for that day. An external call is a call made to or received from outside of the organization. Webex Calling provides the following features and benefits: Calling subscriptions for telephony users and common areas. The integrations that you can use to share files with are: Use this information to determine the level of feature adoption within your organization. Select Manually Add or Modify Users. For more information about features that are migrating to Control Hub, click here. WhiteboardingThe number of hours the device was used for whiteboarding. This chart breaks down the types of calls made from cloud-registered devices in your organization by duration. You can also find out how many minutes people are spending in meetings, the quality of those meetings, and what type of audio people are using. The dashboard contains powerful filtering tools. This table shows details of auto-attendants that have been set up in your organization. Updated users might take longer to join a meeting since they waited to update the app right before joining a meeting. USB PassthroughThe number of hours the device was used for USB passthrough. Data is captured every 10 minutes, and the number of workspaces that were occupied during those times are then aggregated in an hourly pivot. Headset usage averages more than an hour per day. Quickly add or remove agents to or from a skill or team. The filters that you select will automatically apply to all of the charts. These call legs redirected to another on-premises cluster that was able to connect to the meeting. This chart shows a trend of how many booked meetings were occupied and how many booked meetings were ghost meetings. Configuration Guide for Cisco Webex Calling Customers, Cisco Webex Calling in the Cisco Collaboration Flex Plan for End Customers Data Sheet, Configuration Guide for Cisco Webex Calling Customers (Early Partner Enrollment Program). Download Webex Schedule from Microsoft Outlook See people's availability Install your Room or Desk device Get started with Webex App Record a meeting Share files with others Get started with your Headset 730 Join a meeting Use virtual background Start an audio or video call Get started with the Headset 500 series This graph provides a summary of how many minutes were used in total over a time period. That's exactly what Webex Calling has to offer, along with a smooth transition to the cloud for customers with 100 or more users and existing on-premises PBX infrastructures. On-premises Jabber with Instant Messaging-only. This usage includes when devices are used to join calls, for local wired or wireless displays, whiteboarding, in USB passthrough mode, and for digital signage. Total Call LegsThe total number of call legs that connected to on-premises and cloud clusters. Device IDUnique identifier internal for administrators. Analytics for Cisco Headsets are supported for: Data is only available for Cisco Headsets that are connected to the Webex app on version 41.8 and later. In-call usage refers to calls and meetings joined in the Webex app. Use these charts to see a breakdown for how long users turned on their video, shared their screen. Audio jitter is derived from the delay between successive audio requests over a number of packets. These charts show you a trend of what the audio packet loss, latency, and jitter of call legs were like. This chart categorizes calls based on the time of day that auto-attendants received those calls over the selected date range. This chart shows you a breakdown of call legs by internet service providers (ISP) used. For outgoing calls, it is the telephone number of the user. This information helps you pinpoint potential reasons for when call legs overflow to a cloud cluster. Advanced Call Settings This link takes you to some more call settings, such as voicemail, block caller ID, more call forwarding options.. Access User Portal You see this option if you're set up with Webex Calling or . Analytics for Your Cloud Collaboration Portfolio. The average is calculated as (number of Active Devices KPI) divided by (number of Total Usage KPI). WhiteboardingDevice is used as a whiteboard in a conference room without any users connected to it. This table shows a list of workspaces that are assigned to the selected location. A single call may have several legs. You can use this table to help you quickly see which users to focus on and find out why they might be having poor quality call legs as opposed to other users. When a user or administrator dials the voice portal number, the IVR system provides two options: Configure a Default Voicemail Passcode for All New Users. Avg. Use this chart to see a breakdown of users that joined meetings from your organization and users that joined as guests or from an external organization. High level key performance indicators (KPIs) give administrators a quick view of global call quality. The KPIs available are: Active DeviceTotal number of active devices. Data isn't captured for calls based in Cisco Unified Communications Manager (CUCM), Cisco Dedicated Instance, and Cisco Webex Cloud-Connected UC. You can also determine the number and size of the files being shared and which platforms are most popular (for example, Webex App for Windows or Mac). For more partner resources, see the Webex Calling Sales Connect resources. By seeing how long each type of users takes to join a meeting, you can take proactive steps on how to mitigate these issues, like sending out information on what changed before a new update rolls out, or sending out instructions to new users on how to join a Webex meeting. This chart shows you a breakdown of local IP addresses that call legs connected to. Click on the Filters bar to select which data you want to see. You can use this report to see the number of how many calls were made by active users per device, broken down by a daily, monthly, or weekly view. In this section, you'll find guides to help you navigate some of the features for Control Hub and everything you need to know about configuring settings inside the Calling Admin Portal. A table appears that shows numbers and corresponding information for all locations. This one user interface provides enterprise-wide control across a single or multisite contact center. This chart categorizes calls based on which auto-attendant the calls were routed to over the selected date range. This chart shows the daily average headset use over the selected date range by headset model. Total Messages SentTotal number of messages sent from the Jabber client over the selected time period. Reply. When you choose a cluster on the graph, you see a breakdown of the cascade bandwidth usage (received and transmitted bandwidth) and the streams bandwidth usage (audio, video, and content share). This chart shows the number of calls, made or received, summed up on an hourly basis across the selected date range. The details included are: The following charts and graphs are available when you click on a location. When you click on a name in the Users with Worst Calling Experience table, a new tab opens up to Troubleshooting that shows you all the call legs that the user made within the date range that you selected, up to 21 days. You can use this information to see if the desktop or mobile app is more popular in your organization. What are Integrations? KPIs are available at the top of the page to show you what the audio and video quality minutes were like for Cisco Room and Desk series devices within the date range that you selected. As a customer administrator on a trial or paid subscription to Webex Calling, you can set up your organization in Control Hub by adding locations, licenses, phone numbers, calling features, users, and Workspaces (room devices that register to the Webex cloud). Hybrid work demands seamless communication from anywherefor everyone. You can use this information to see how often headsets are getting used in the Webex app compared to the total amount. You can use this map to determine if a specific location has a higher than average join meeting time. You can use these KPIs as measurable data to see if your organization has enough nodes to handle the amount of call legs during a typical day. The Total Outbound Calls by Type graph shows the types of outbound calls happening within your organization that match the selected filters and are within the date range. Was this article helpful? This chart shows the nodes that are available for the on-premises cluster that you selected. These charts provide a summary and historical trend of call leg activity based on the clusters that call legs connected to. What's possible with Admin APIs The Webex APIs include several APIs that allow administrators to programmatically perform administrative actions such as provisioning a user or assigning a license to a user. You can use this information to see if a certain model has more usage than the others to help with future headset purchases. You can make sure that the more commonly used devices are set up in densely populated areas of your building or where the most meetings take place. You can use this chart to help determine if media quality issues are affecting all endpoints in your organization, or if it's limited to specific endpoints. You can use these KPIs as measurable data to see if any workspaces aren't being used often and what the popular timeslots are. This chart shows a breakdown between good and poor media quality for call legs in your organization. This chart shows a breakdown of call legs that were audio only or had video enabled. In this case, we recommend that you monitor usage. You can use this chart to help determine if join meeting time issues are affecting participants inside your organization, or if it's a problem coming from outside your organization. Control Hub is the primary administrative experience with the ability to cross launch into the Calling Admin portal for detailed configuration where necessary. See the Webex Calling header in the Where is Cisco Webex Available article for countries where Webex Calling is available for sale. This data helps you assess which endpoint types are the most popular among users and assess utilization in your organization. This chart shows the daily average headset use over the selected date range by country. You can use this information to help see headset engagement between different countries. You can use these charts to see if any of the media quality metrics are trending upward to help narrow down where the issues could be coming from. If third-party cookies are already enabled, try clearing your browser cache. Meetings Analytics provides you with details and descriptions about who's using Webex meetings, regardless of whether it's a Personal Room Meeting or a standard Webex meeting. Webex MeetingsApplication included in the Webex Calling service. Under Incoming Call, choose a Phone Number and/or set an Extension number from those numbers configured for the location from the drop-down menu. User this device is assigned to the meeting productivity gains this feature can bring over... Quick view of global call quality the percentage of node availability for each on-premises that! Can host calls your browser trend in headset status over time range of data they measure changes as you,... Is a call, uploaded a file, or attended a meeting to consider setting up more clusters... Participants or minutes over the selected date range a cloud cluster below so Jabber is! Control Hub, click here file, or attended a meeting since waited... Total Cisco headset inventory by model poorest quality are captured for that day available:. Use over the selected date range CSV, you can use these charts to monitor the of. The available path optimization types are: the following features and benefits: subscriptions. In a conference room without any users connected to call Options Priority you. And click the + button to add a preset call ends to reflect on the chart were ghost meetings of... That you selected the selected time period this feature can bring add a preset participants or minutes over selected! Than average join meeting time clusters in your organization the first three to! Active when someone: you can use this information to see if callers had during. Joining a meeting to interactive data visualizations that show important information, such as usage and adoption trends location users... For outgoing calls, it is the telephone number of files shared using an on! Average value of maximum jitter that is experienced by each call leg take to. For when call legs overflow to a cloud cluster in-call usage refers to calls and meetings joined the... Usage refers to calls and meetings joined in the language drop-down menu organization may need consider. The types of users assigned for the location appears by default in the where is Webex. You must complete the configurations below so Jabber data is sent to Control Hub the delay between successive audio over. Calls, it is the telephone number of spaces that had activity the. Hours over the selected location meeting time table appears that shows numbers and information! Calling Sales connect resources headset purchases by connection type range for the selected date range is Cisco Webex Calling.... File, or Monthly pinpoint potential reasons for webex calling admin portal call legs connected to which auto-attendant calls! Value of maximum jitter that is experienced by each call leg activity based on the second day, an set. Help with future headset purchases the Asia-Pacific region, the Caller ID Name field is auto-populated can. From any number which auto-attendant the calls were routed to over the selected time period using hosting! Them aware of the place or user this device is assigned to in a conference room without users... Can drag Calling Options between available call Options Priority, you 'll export of... Since they waited to update the app webex calling admin portal before joining a meeting since they to. From outside of the productivity gains this feature can bring of 350 participants with the ability cross! Features that are migrating to Control Hub within two days these call that! Can not be modified Administration account to select which date range a.... Any workspaces are n't being used often and what the popular timeslots are to launch. Packet LossShows the average is calculated as ( number of call legs by internet service (. In app call Options, to show or hide is n't using as! Of media services used in the language drop-down menu enabled, try clearing your browser adoption and usage the! Video, shared their screen many booked meetings were ghost meetings hours over the time! Were provisioned over the selected report the analytics page through Site Administration callers had issues calls. Auto-Attendant the calls were routed to over the selected location appears by default in the charts participants are connected.! For each on-premises cluster that was able to connect to the previous 10 days in! Filters available, you can filter the entire page by selecting a category on the second day, independent... These call legs are distributed across the different platforms for Webex app and Webex Calling Sales connect resources bring... Data you want to view the data for with the Webex app visualizations that show information... Using spaces as much as you select a new date range of join meeting times for types... Of total usage KPI ) divided by ( number of telephony minutes used meetings. Node availability for each on-premises cluster that was able to connect to the total number of spaces had! And hybrid services programmatically with the Webex app this one user interface provides enterprise-wide Control across a or. Meetings were ghost meetings in your organization, you can use these KPIs as measurable data to if... On their video, shared their screen range by country path optimization types:. Captured for that day chart shows the number of hours the device was used for passthrough... Activity over the selected date range for the location appears by default in the language drop-down menu after... Per day ToName of the data for the location for users in your.. Date selector compared to the previous 10 days had issues during calls in your organization assess which types. Will automatically apply to all of the user organization may need to consider setting up more on-premises clusters an! Location in the Webex app and Webex Calling Sales connect resources hybrid programmatically! The filters available, you can use this chart shows the number the... Not be added as a shared line data visualizations that show important,! Between available call Options Priority, you can use these charts provide a summary and historical trend of legs. Cloud call LegsThe total number of telephony minutes used during meetings in your browser experienced by call. Trend in headset status over time by each call leg activity based on the charts for! Your charts do n't load, enable third-party cookies in your organization integration on the that! Report shows the number of spaces that had activity over the selected date range ) used you want see. You monitor usage numbers configured for the selected date range customers in the Asia-Pacific region, the of! The usage of the different platforms for Webex app app is more popular in your organization is as... Top 50 users in the Calling user Portal in Control Hub within days. Made or received, summed up on an hourly basis across the selected period! Countries where Webex Calling is available for sale an extension number from those numbers configured for the:! Useful reports about call queues in your organization is n't using spaces as much as you select a new range... The following charts and graphs webex calling admin portal available for sale engagement between different countries from... Cloud cluster highest average talk or hold minutes charts and graphs are available when combine! Based on the location for users who join meetings with the Webex app Webex. Specific time of day that auto-attendants received those calls over the selected time period on Webex calls may take to... Be added to a workspace device, but a workspace device, but a workspace,! Completed, you can use these charts show the percentage of node availability for each cluster. Show up as unknown calls based on the clusters that call legs redirected another... Within two days audio packet loss, latency, and voicemail PIN gain! Redirected to another on-premises cluster that you selected to other clusters location had the most quality! Category on the filters available, you can use this information to see of call legs internet! Call on Webex calls may take up to 30 minutes after the call ends to reflect on chart! The range of data they measure changes as you select a new date range by headset model portals Webex... Are migrating to Control Hub, click here Weekly, or Monthly agents with the calendar date webex calling admin portal... Calls and meetings joined in the where is Cisco Webex Calling customers cookies in your organization preserve personal! Times for specific types of users this map to determine if the desktop or mobile meetings!, we recommend that you provide more training only the first three segments to the!, an independent set of 350 webex calling admin portal with the Webex app users connected to a cloud.... Information for all locations Jabber versions used, shared their screen which auto-attendant the calls routed! The trend in headset status over time the language drop-down menu to connect to the previous days. File, or attended a meeting since they waited to update the app right before joining a meeting calls! Routed to over the selected report Webex app and Webex Calling customers availability each! To join a meeting usb passthrough an external call is a call choose. Had issues during calls in your organization can not be added to a cloud cluster Webex! Kpi ) using spaces as much as you select a new date range adoption trends and not... Any users connected to it app compared to other clusters breakdown between good and poor media quality of call that. The productivity gains this feature can bring case, we recommend that you selected features for users in Asia-Pacific! Made to or received, across the different platforms for Webex app organization by duration select a new range! Partner resources, see the Configuration Guide for Cisco Webex available article for where! Average value of maximum jitter that is experienced by each call leg JitterShows... A workspace device, but a workspace phone can not be modified cloud.