For a match to occur, the line must be an exact match. How are things looking in the prerequisites panel in the Endpoint Self-help tool? For the text file, observe the following requirements: This version of the product has reached end of life. Internet speed, app responsiveness, mouse lag, simple slow operations, emails don't load images, computer fans spin loud, slow to switch apps, etcObserved behavior:See screenshot of my activity app:Reproduce it:The longer the computer is running, the more memory over time this will take up. EAP Sophos 10.0.2 and iboss cloud connector (content filter / proxy) network/internet stops when both are installed. The transparent filter is used for intercepting web traffic so any web control policies can be applied, for instance, if you have blocked inappropriate categories, this allows that information to be shared with Sophos' scanning components so a block can be applied. I'll see if it happens again. Environment (what hardware/software are you using): Sophos AV EAP version 10.0.2, macOS big sur 11.1 or 11.2beta, iboss cloud connector 5.3.30 Other (Any other detail that we need to know about): Supporting logs, tool output, etc. The network filter is applied via jamf following the user guides, however the filter never shows as running. We have seen issues withwebsockets implemented with CFStream or NSStream but not widespread connection issues. High Summary of the issues: I'm assuming the more data in and out of the machine will attribute to this memory leak increasing?Frequency:Daily/weekly.Desired behavior:For Sophos to stop acting like a virus, pretty please Environment: I have forwarded this to our development team. See Assign a web content filter to iPhone and iPad apps. You can upload this as follows: As Rene has suggested, the workaround is to disable Sophos' network features - it's far from ideal but will leave file-based protections in place (anti-virus, cryptoguard etc). Devices are enrolled and managed by M365 Intune. Find the device. A content filter is a named list of terms. The endpoint software should not break network communications, web browsing, etc. Configure the user inactivity timer for STAS, Check connectivity between an endpoint device and authentication server using STAS, Migrate to another authenticator application, Use Sophos Network Agent for iOS 13 devices, Use Sophos Network Agent for iOS 12 and Android devices, Sophos Authentication for Thin Client (SATC), Set up SATC with Sophos Server Protection, Sophos Firewall and third-party authenticators, Couldn't register Sophos Firewall for RED services, Configure a secure connection to a syslog server using an external certificate, Configure a secure connection to a syslog server using a locally-signed certificate from Sophos Firewall, Guarantee bandwidth for an application category, How to enable Sophos Central management of your Sophos Firewall, Synchronized Application Control overview, Reset your admin password from web admin console, Download firmware from Sophos Licensing Portal, Troubleshooting: Couldn't upload new firmware, Install a subordinate certificate authority (CA) for HTTPS inspection, Use Sophos Mobile to enable mobile devices to trust CA for HTTPS decryption, https://docs.sophos.com/nsg/sophos-firewall/latest/Help/en-us/webhelp/onlinehelp/. The following sections are covered: HTTPS decryption Web categorization Web policies Malware scanning Product and Environment Sophos Firewall - All supported versions Information HTTPS decryption Use the traditional proxy or the later deep packet inspection (DPI) mode. For the text file, observe the following requirements: Thank you for your feedback. I suggest running the following command to see if additional entries are listed as well. It seems com.sophos.endpoint.networkextension adds both networkfilters: In this article, drop down menu 'Other known issues' there is referred to both network filters (transparent and content):https://support.home.sophos.com/hc/en-us/articles/10147323491732. This can be configured within Addigy: The following settings will need to be configured: 1. We've disabled Web Control with no change. I can correct the issue by force quitting the com.sophos.endpoint.networkextension process via Activity Monitor. References:Cisco:https://www.cisco.com/c/en/us/td/docs/security/vpn_client/anyconnect/anyconnect49/upgrade/AnyConnect_macOS_BigSur_Advisory.html#_Toc52277855, Apple:https://developer.apple.com/forums/thread/667962. You use Web Filtering to specify types of websites you want to be warned about before opening them. When I run the diagnostic tool, it says the System Extensions "Sophos Can Extension" and "Sophos Network Extension" aren't met, but under privacy settings all Sophos services and extensions are checked. 1997 - 2023 Sophos Ltd. All rights reserved. The remaining question is about the ''transparent filter'': where is this filter used for, and how does it affect my network activity? We've hadmixed reports onthesystem preferences > network panel, we don't put it there and sometimes it's not shown at all but in most cases the functionality is working as expected. Almost like there is a memory leak in the process that eventually breaks it and blocks certain network communications. In addition to filtering web pages on supervised devices, you can use the Web content filter configuration to filter the network traffic of individual apps on non-supervised devices. document.write(new Date().getFullYear());Sophos Limited. There is a known incompatibility betweentwo Apple APIs in Big Sur - the NEFilterDataProvider andNETransparentProxyProvide where aproduct that use one API will interfere with products using the other. I had what appeared to be success on an intel mac using big sur 11.3 beta1. FEATURES Your organization can do the following: Use Web Filtering to block web pages with malicious, undesirable or illegal content. If the General tab of macOS' Security & Privacy panel doesn't show anything then perhaps that's something that could be done via MDM - our IT department uses JAMF and is working on allowing/authorizing via that. https://community.sophos.com/intercept-x-endpoint/f/recommended-reads/116397/sophos-mac-endpoint-how-to-configure-jamf-privacy-preferences-for-10-15-compatibility. I know that Home users only can apply for support in case they have a premium subscription. The prerequisites and services all seem to be ok, as far as i can see. For example when you enter example.com/a, the following URLs match: If you dont enter a folder, the bookmark is added to the default bookmarks folder. This is useful, for example, if you want to hand over your device to somebody else, to prevent them from using certain apps. New Sophos Support Phone Numbers in Effect July 1st, 2023. Additional settings, if required by the filtering service. Hi,When going to System settings / network / filters I see 2 types of filters: 1. Sophos Central Mac Endpoint 10.0.2+ and Sophos Anti-Virus for Mac 9.10.1+ (On-premise) support these new extensions. New Sophos Support Phone Numbers in Effect July 1st, 2023. Always use the following permalink when referencing this page. To enable filtering of websites that fall into a certain category, tap the category and select Warn or Block. The issue came back when I installed the early release software. Check both extensions Click Ok A popup will ask to allow Sophos Network Extension to Filter Network Content - click Allow . You can use content filters in policies to restrict access to websites that contain any of the terms listed. The network filter is applied via jamf following the user guides, however the filter never shows as running. The default set of filters includes terms that are blocked by many organizations. You can use content filters in policies to restrict access to websites that contain any of the terms listed. In the central amend, or create new, policies to disable: Once the features are disabledrebooting the machine will ensure the network extension is not loaded. I noticed in my Settings/Network there is a new service "Sophos Network Extension" and the text is "Please use "com.sophos.endpoint.network" to control this content filter configuration." I tried to run "Sophos Net.rk Extension" but I get an error message "You do not have permission to open the application "Sophos Network Extension.app." The Web content filter configuration lets you filter web pages in Safari and other web browsers. Our network extension usesNETransparentProxyProvider. Sophos Network Extension Memory Leak v10.2.2. That part in the network panel is definitely confusing, we'll have to look deeper into it. Word lists containing characters outside of the ASCII character set must be saved using UTF-8 encoding. Thank you, this morning I pulled down the most recent 11.3 beta. Web Filtering uses up-to-the-minute intelligence from SophosLabs. How do I activate it?2. I suspect there may have been a previous installation on the device at one point, as there should only be one network filter listed. This article describes Sophos Firewall's web filtering basics. In the meantime we can suggest trying a temporary workaround of disabling the features that rely on the network extension. To create a filter, click Add content filter, type a name, and select a plain text (.txt) file. New Sophos Support Phone Numbers in Effect July 1st, 2023. Sophos Central has stopped working for both MacOS Big Sur version 11.6.4 and Windows 10 with an error that states " One or more Sophos services are missing or not running" event and "Sophos Network Extension Stopped" in the Sophos central portal UI. I expect that after activating ''Web filtering'', the status for the "Content filter'' jumps to ''Enabled'', but it doesn't. However, I do not ask for ''support'', I'm just looking for documentation about both filters / proxy's. Unfortunately the information provided doesn't help me further. Our network extension usesNETransparentProxyProvider. If it's not authorized it won't run, and that in turns prevents SophosScanD from running correctly. The default set of filters includes terms that are blocked by many organizations. Do the steps highlighted in the video clip from the following article help in your case?- macOS Ventura Known Compatibility Issues. Word lists containing characters outside of the ASCII character set must be saved using UTF-8 encoding. The development team would like to take a closer look at this. Check the workaround presented by Sophos Support for the "Sophos Endpoint and Cisco AnyConnect network extension incompatibility (breaks Safari WebSocket connections and other software)" issue. Severity: CRITICAL Summary: Computer becoms slow to the point where it is no longer usable. For the text file, observe the following requirements: Write each term on a separate line. The app installation fails too before applying the modified policies. The development team has been able to repro and can confirm as the issue referred to in thedeveloper forum - we'll engage with Apple to see if there's a workaround or an OS fix coming. I suggest running the following command to see if additional entries, Sophos Endpoint requires membership for participation - click to join, https://support.home.sophos.com/hc/en-us/articles/360055654151-SophosWebNetworkExtension-Would-Like-to-Add-Proxy-Configurations. Desired behavior: No memory leak is desired. 1997 - 2023 Sophos Ltd. All rights reserved. 1. The process restarts automatically, but the issue is cleared and network communications return to normal. This gives some light at the end of the tunnel with big sur 11.3. New Sophos Support Phone Numbers in Effect July 1st, 2023. You are prompted to allow SophosWebNetworkExtension / SophosNetworkExtension (if running 10.0.4a1) system extension to add proxy configurations after installing Sophos Home. Iopened a support case on 5/12. Adobe Cloud Sync) fail too. Same behaviour was seen on most of the devices running BigSur and Sophos EAP. In addition to filtering web pages on supervised devices, you can use the Web content filter configuration to filter the network traffic of individual apps on non-supervised devices. This happens on other machines aswell connected wirelesly on different networks. 1997 - 2023 Sophos Ltd. All rights reserved. The firewall evaluates the file on a line-by-line basis. Case #3987317. Thanks for the details, it looks like everything is working as it should. I have forwarded this to our development team. Thank you for your feedback. 1997 - 2023 Sophos Ltd. All rights reserved. See Assign a web content filter to iPhone and iPad apps. I have noticed odd behavior with web browsers, Outlook, and other network dependant applications not loading content properly. Maximum line length is 80 characters, including spaces and punctuation. As of 10.0.2, Sophos now requires a Web Content Filter MDM payload for filtering web traffic. MacBook Pro 13" with M1 chip on macOS Big Sur v11.3.1, Running Sophos endpoint 10.1.0 early access, There is no other security software on the computer. You can use content filters in policies to restrict access to websites that contain any of the terms listed. system preferences > network panel, we don't put it there and sometimes it's not shown at all but in most cases the functionality is working as expected. New Sophos Support Phone Numbers in Effect July 1st, 2023, Summary: Under system preferences > network The sophos network extention shows as not running. H Jaswinder, are you able to confirm whether or not network interception is working? I hadn't through of killing the network extension but I will give that a go. Your browser doesnt support copying the link to the clipboard. Please copy it manually. It has been reported in Apple Developer forums thatthe problem may be originated when any NETransparentProxyProvider and NEFilterDataProvider run together on the system (same app or not). What is the lower ''transparent proxy'' being used for? Install Sophos Endpoint 10.0.2 and Cisco AnyConnect SMC4.9.04043. I couldn't ever replicate success on the m1 with 11.3beta1. In the meantime we can suggest trying a temporary workaround of disabling the features that rely on the network extension. There are 2 System Extensions for macOS: SophosScanD and Sophos Network Extension They both need to be allowed (sometimes one at a time, in between reboots), in order to fully load all components. Summarized, this seems to be a cosmetic bug? I appreciate! Sophos Intercept X for Mobile checks these security-related settings and gives recommendations for making your device more secure. It impacts on anything that runs through the Sophos proxy it seems including curl or wget commands. We're noticing that all of our M1 Macs that have updated to 10.0.3 have this issue. From the case notes, I can see that you have requested to close the ticket as you dont wish to troubleshoot this, Network Extension Breaking Some Network Communications Including Web Browsing, Global Community and Digital Customer Support. I am not able to activate the upper ''content filter'' manually or in Sophos Cloud. Last update: 2022-03-11 Content filters A content filter is a named list of terms. High Summaryof the issues: Web browsing and general network access stops working. Configure Web Filtering. To add a file extension, click the Plus icon in the Warned file extensions box and enter the file extension you want to warn, for example exe. Thank you for sharing this. 1997 - 2023 Sophos Ltd. All rights reserved. Issue persist regardless of an active VPN network connection or not. A custom name for the filter configuration. fixes the issue temporarily until next restart. What else should we look at? Is so, could you follow it throughand let me know if that helps? . I executed the commandline, here's the result: --- com.apple.system_extension.network_extension, enabled active teamID bundleID (version) name [state], * * 2H5GFH3774 com.sophos.endpoint.networkextension (10.4.1/4)networkextension [activated enabled], --- com.apple.system_extension.endpoint_security, * * 2H5GFH3774 com.sophos.endpoint.scanextension (10.4.0/12) com.sophos.endpoint.scanextension [activated enabled]. To turn off the extension, clear Sophos Endpoint UIServer - Finder Extensions in this window. Warned File Extensions: If users try to download a file with an extension in the Warned file extension list, they will first be presented with a warning page. You can find more information on these guidelines in related information. Frequency (How often this occurs): It happens every time I install the two at the same time on a Big Sur mac. You use Web Filtering to specify types of websites you want to be warned about before opening them. Without this configuration, macOS asks the user for approval when an app wants to install a kernel extension. https://www.cisco.com/c/en/us/td/docs/security/vpn_client/anyconnect/anyconnect49/upgrade/AnyConnect_macOS_BigSur_Advisory.html#_Toc52277855, https://developer.apple.com/forums/thread/667962. 3. Observed behavior: See attached screenshot Reproduce it: Happens after a while but I can't reproduce it on demand. Feature: Using the mac. Help us improve this page by, Web content filter configuration (iOS device policy), Key steps for managing devices with Sophos Mobile, Import provisioning profile (iOS, iPadOS), Configurations for Android Enterprise device policies, Configurations for Android Enterprise work profile policies, Configurations for Sophos container policies for Android, Configurations for Mobile Threat Defense policies for Android, Configurations for Android device policies, Configurations for Knox container policies, Password policies configuration (iOS device policy), Restrictions configuration (iOS device policy), Email account configuration (iOS device policy), Single app mode configuration (iOS device policy), Access Point Name configuration (iOS device policy), Roaming/Hotspot configuration (iOS device policy), Cellular configuration (iOS device policy), Network usage rules configuration (iOS device policy), Per app VPN configuration (iOS device policy), Web Clip configuration (iOS device policy), Wallpaper configuration (iOS device policy), Global HTTP proxy configuration (iOS device policy), Managed domains configuration (iOS device policy), CardDAV configuration (iOS device policy), IMAP/POP configuration (iOS device policy), Google account configuration (iOS device policy), Single sign-on configuration (iOS device policy), AirPrint configuration (iOS device policy), Root certificate configuration (iOS device policy), Client Certificate configuration (iOS device policy), Duo device certificate (iOS device policy), Configurations for Sophos container policies for iOS, Configurations for Mobile Threat Defense policies for iOS, Configurations for Chrome Security policies, Mobile Threat Defense with Sophos Intercept X for Mobile, Migrate from Exchange Server to Exchange Online, Assign a web content filter to iPhone and iPad apps. Even the trackpad starts getting delayed. To create a filter, click Add content filter, type a name, and select a plain text (.txt) file. Could you please provide an SDU to help us in our analysis. Filter web pages in Safari and other web browsers. Outlook also appears to be impacted and has trouble synchronizing changes. It's even not being activated when blocking all website categories via ''web filtering''. I put 11.3beta2 on both my intel and my m1 neither of them work (on the network) with both sophos and the iboss content filter. Maximum line length is 80 characters, including spaces and punctuation. I would recommend you install the GA version of the Mac Endpoint (v10.0.4), and if you have any issues, please open a thread here - Intercept X Endpoint. Hey Roger, this is peculiar - are you able to take a look in the General tabof the Security and Privacy panel and let me know if there's anything requiring authorization? Install Sophos Endpoint 10.0.2 and Cisco AnyConnect SMC 4.9.04043. Feature: Daily use of my mac laptop. If you do wish to report a bug, I'd suggest opening a case with the Sophos Home team, as they would be better suited to assist in this situation. You use App Protection to configure a list of apps that can only be opened after you have authorized yourself. The Sophos Finder Extension provides right-click Scan with Sophos Anti-Virus functionality. To further investigate the issue. What is the purpose of this ''content'' filter? Filter type: Plugin (Third Party App) 2. also we dont have a choice when we install new MAC and update as it updates to 11.2.1 and we are stuck. This extension must be allowed to provide the functionality of Sophos Home's Web protection features like Web Filtering. Apple: https: //www.cisco.com/c/en/us/td/docs/security/vpn_client/anyconnect/anyconnect49/upgrade/AnyConnect_macOS_BigSur_Advisory.html # _Toc52277855, Apple: https: //www.cisco.com/c/en/us/td/docs/security/vpn_client/anyconnect/anyconnect49/upgrade/AnyConnect_macOS_BigSur_Advisory.html # _Toc52277855 Apple. `` support '', i do not ask for `` support '', i do not ask ``. Intel Mac using big sur 11.3 including spaces and punctuation a popup will ask to allow network! Network filter is applied via jamf following the user for approval when an app wants to install a kernel.. # _Toc52277855, https: //developer.apple.com/forums/thread/667962 extension provides right-click Scan with Sophos Anti-Virus for Mac 9.10.1+ ( On-premise support... 10.0.3 have this issue throughand let me know if that helps support new. The ASCII character set must be an exact match now requires a web filter. Are listed as well popup will ask to allow SophosWebNetworkExtension / SophosNetworkExtension ( if running 10.0.4a1 ) System to! Look at this network connection or not containing characters outside of the terms listed if it 's authorized! Iphone and iPad apps 2 types of websites you want to be warned about opening... Your feedback Sophos Limited fall into a certain category, tap the category and a... Was seen on most of the ASCII character set must be saved using UTF-8 encoding you. Aswell connected wirelesly on different networks for Mobile checks these security-related settings gives! Cloud connector ( content filter is applied via jamf following the user for approval an! From running correctly extensions click ok a popup will ask to allow SophosWebNetworkExtension / (. Extension but i will give that a go connection issues Mobile checks these security-related settings and recommendations. 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Connected wirelesly on different networks 10.0.2 and iboss cloud connector ( content filter click... Apple: https: //www.cisco.com/c/en/us/td/docs/security/vpn_client/anyconnect/anyconnect49/upgrade/AnyConnect_macOS_BigSur_Advisory.html # _Toc52277855, https: //www.cisco.com/c/en/us/td/docs/security/vpn_client/anyconnect/anyconnect49/upgrade/AnyConnect_macOS_BigSur_Advisory.html # _Toc52277855, Apple::... Extensions click ok a popup will ask to allow Sophos network extension panel is definitely confusing we!: this version of the terms listed match to occur, the line must be saved using UTF-8 encoding about. Deeper into it new Sophos support Phone Numbers in Effect July 1st,.. Stops when both are installed it happens again use the following command to if. Point where it is no longer usable have updated to 10.0.3 have this issue Filtering.., including spaces and punctuation you please provide an SDU to help us in our analysis force. 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Persist regardless of an active VPN network connection or not tap the category and select or! Category and select Warn or sophos network extension filter network content n't ever replicate success on an intel Mac using big sur beta1! Referencing this page you please provide an SDU to help us in our analysis.txt ) file length is characters... The Sophos Finder extension provides right-click Scan with Sophos Anti-Virus for Mac 9.10.1+ ( On-premise support... Making your device more secure after installing Sophos Home & # x27 ; filter about before opening them SophosScanD... Withwebsockets implemented with CFStream or sophos network extension filter network content but not widespread connection issues popup will ask to SophosWebNetworkExtension! Connected wirelesly on different networks Finder extension provides right-click Scan with Sophos Anti-Virus Mac... Each term on a line-by-line sophos network extension filter network content it impacts on anything that runs through Sophos! Extensions in this window click ok a popup will ask to allow SophosWebNetworkExtension / SophosNetworkExtension ( running... Help us in our analysis / filters i see 2 types of filters includes terms that are by. Self-Help tool, etc set of filters includes terms that are blocked by many.! Case? - macOS Ventura Known Compatibility issues the features that rely on the network extension 10.0.2+ and Anti-Virus! With big sur 11.3 beta1 a cosmetic bug however, i 'm just looking for documentation about both filters proxy. End of the terms listed to Add proxy configurations after installing Sophos Home could follow. Network filter is applied via jamf following the user for approval when an app to... Too before applying the modified policies sophos network extension filter network content: web browsing and general network stops... Pages in Safari and other web browsers, Outlook, and that in turns prevents SophosScanD running! 11.3 beta a temporary workaround of disabling the features that rely on network. Blocks certain network communications return to normal force quitting the com.sophos.endpoint.networkextension process via Activity.. Highlighted in the network extension on most of the tunnel with big sur 11.3 beta1 2022-03-11. Have to look deeper into it the information provided does n't help me further Date ( ) ) ; Limited... Ipad apps before opening them following: use web Filtering provide an SDU to help us our... I see 2 types of websites you want to be warned about before opening them if it happens again,! Assign a web content filter MDM payload for Filtering web traffic configuration, macOS asks the user,! # x27 ; & # x27 ; & # x27 ; content & # ;. The devices running BigSur and Sophos Anti-Virus functionality Write each term on a line-by-line basis Sophos Limited but widespread. Containing characters outside of the terms listed Cisco AnyConnect SMC 4.9.04043 case they have a premium.. Phone Numbers in Effect July 1st, 2023, macOS asks the user for when. Text file, observe the following permalink when referencing this page running correctly via jamf following the guides..., if required by the Filtering service x27 ; & # x27 ; filter have... Temporary workaround of disabling the features that rely on the network filter a. ( ).getFullYear ( ) ) ; Sophos Limited that Home users only apply...: //www.cisco.com/c/en/us/td/docs/security/vpn_client/anyconnect/anyconnect49/upgrade/AnyConnect_macOS_BigSur_Advisory.html # _Toc52277855, https: //www.cisco.com/c/en/us/td/docs/security/vpn_client/anyconnect/anyconnect49/upgrade/AnyConnect_macOS_BigSur_Advisory.html # _Toc52277855, Apple: https: //developer.apple.com/forums/thread/667962 see it... Are you able to confirm whether or not network interception is working be opened after have... Be configured: 1 BigSur and Sophos eap when referencing this page never... Through of killing the network extension or NSStream but not widespread connection issues extension Add. Filter / proxy 's turns prevents SophosScanD from running correctly Filtering of websites you want be... Com.Sophos.Endpoint.Networkextension process via Activity Monitor be saved using UTF-8 encoding without this configuration macOS! Running BigSur and Sophos Anti-Virus functionality, Outlook, and select a text... Team would like to take a closer look at this leak in meantime! That Home users only can apply for support in case they have a subscription... Process restarts automatically, but the issue is cleared and network communications Compatibility issues n't me. It looks like everything is working you have authorized yourself disabling the features that rely on the with... Of Sophos Home as it should Filtering basics synchronizing changes i 'm just looking for documentation both...: //www.cisco.com/c/en/us/td/docs/security/vpn_client/anyconnect/anyconnect49/upgrade/AnyConnect_macOS_BigSur_Advisory.html # _Toc52277855, Apple: https: //www.cisco.com/c/en/us/td/docs/security/vpn_client/anyconnect/anyconnect49/upgrade/AnyConnect_macOS_BigSur_Advisory.html # sophos network extension filter network content,:.