You get one line of output for every kernel extension installed. When I run systemextensionsctl list I get: 2 extension(s) --- com.apple.system_extension.network_extension enabled active teamID bundleID (version) name [state], 2H5GFH3774 com.sophos.endpoint.networkextension (10.0.4/221867) networkextension [activated waiting for user] --- com.apple.system_extension.endpoint_security enabled active teamID bundleID (version) name [state], 2H5GFH3774 com.sophos.endpoint.scanextension (10.0.4/221861) com.sophos.endpoint.scanextension [activated waiting for user], I have uninstalled and reinstalled Sophos 10.0.0.4 since this device was an upgrade from Mojave, Big Sur 11.2.3, Sophos 10.0.0.4, SophosScanD not starting. We have a number of Macbooks runningmacOS Monterey 12.5 that have the following services stopped: Out of two that I upgraded, one had a problem where one of those services was not started. Thanks for the update. Thanks for reaching out to us. Sophos Central has stopped working for both MacOS Big Sur version 11.6.4 and Windows 10 with an error that states "One or more Sophos services are missing or not running" event and"Sophos Network Extension Stopped" in the Sophos central portal UI. In some cases, the Allow may show up in this Window. In each line, the first value is the Team This is useful, for example if you need to pass the settings on to Sophos Support. Connect with Sophos Support, get alerted, and be informed. I found a similar situation from this case: (https://community.sophos.com/intercept-x-endpoint/f/discussions/126458/one-or-more-sophos-services-are-missing-or-not-running-after-big-sur-macos-update), but no luck in resolving this issue. As an initial step, I'd recommend rebooting the Windows device or seeing if the registry key "HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Sophos\AutoUpdate\UpdateStatus\VolatileFlags" indicates that reboots are required. With the Root certificate configuration you install a root certificate onto Macs. With a macOS device policy you configure settings for Macs that apply to all users. The only way to exit this status is to log in with an Admin user and approve the system extension in the Security Preferences. New Sophos Support Phone Numbers in Effect July 1st, 2023. Platform for Enterprise (KPE) enabled devices. If System Extensions are marked in red, click the Fix It button to open the Security and Privacy tools. I am trying to get Sophos Endpoint to work on Big Sur and leverage my MDM (Mosyle) to automatically implement the security settings so no end user intervention is ready. Save the file with the desired name, but make sure its filename extension is .wsb. Once unlocked, see if you'll have the "Allow" option. 9 comments Best Add a Comment -V-O-Y-A-G-E-R- 2 yr. ago I had the same problem. With tamper protection you ensure the integrity of the Chrome Security policy. https://community.sophos.com/intercept-x-endpoint/f/recommended-reads/116397/sophos-mac-endpoint-how-to-configure-jamf-privacy-preferences-for-10-15-compatibility#mcetoc_1enrp05174. We've been using Sophos with our macos fleet and have lately realized the network extension seems to be crashing a lot on macos monterey devices , and it'll bring the whole network stack with it. 1997 - 2023 Sophos Ltd. All rights reserved. In Sophos Mobile you create app groups to define list of apps for policies. With the VPN configuration you define VPN settings for network connections. Kernel extension policy configuration you With the Client certificate configuration you install a client certificate onto Macs. The Policies startup wizard helps you create basic device policies for all platforms. Connect with Sophos Support, get alerted, and be informed. You may also reboot the device after this. Same problem here .. after updating computers from macOS 12.5.1 to 12.6 we have some computers with no problems and some with the message/status: "Not started: Sophos Network Extension". I suggest checking the "Prerequisites" tab. With the Firewall configuration you define settings for the application firewall included in macOS. ). Anyone else observing similar behaviour? I managed to fix this by going into the security settings and giving sophos network extension and sophosscand permission to run. Using a configuration file. Kindly refer to the following article to confirm if the required security permissions are configured:macOS Security Permissions Required. Thank you for reaching out to the Sophos Community Forum. Additional steps are needed when installing Sophos Anti-Virus to allow access to all areas of the hard drive (for scanning, etc.). With the Directory service configuration you specify an Active Directory domain that a Mac joins when the policy is assigned to it. With the Password policies configuration you define requirements for the passwords of Mac user accounts. On the People page, you manage your Sophos Mobile user accounts. In the security and privacy window, the option to allow this should appear as shown below. New Sophos Support Phone Numbers in Effect July 1st, 2023. Without this configuration, macOS asks With an Android device policy you configure settings for Android devices enrolled with Sophos Mobile in Device administrator management mode. If you dont, then click the Advanced button. belovedk 2 yr. ago this is the solution BrokrnRobot 2 yr. ago following two commands in Terminal: Use Control-D to exit the sqlite3 session. All rights reserved. With the Wi-Fi configuration you specify settings for connecting to Wi-Fi networks. With the Legal details, Import iOS policy from Apple Configurator, Configurations for Android Enterprise device policies, Configurations for Android Enterprise work profile policies, Configurations for Sophos container policies for Android, Configurations for Mobile Threat Defense policies for Android, Configurations for Android device policies, Configurations for Knox container policies, Configurations for Sophos container policies for iOS, Configurations for Mobile Threat Defense policies for iOS, Password policies configuration (macOS device policy), Restrictions configuration (macOS device policy), Wi-Fi configuration (macOS device policy), Gatekeeper configuration (macOS device policy), Web content filter configuration (macOS device policy), Global HTTP proxy configuration (macOS device policy), Managed domains configuration (macOS device policy), Single sign-on configuration (macOS device policy), AirPrint configuration (macOS device policy), Directory service configuration (macOS device policy), Root certificate configuration (macOS device policy), Client Certificate configuration (macOS device policy), Configurations for Windows Mobile policies, Configurations for Chrome Security policies. You can enhance the policies later. Then enter the macOS Big Sur (11.0) includes additional software security on the hard drive. If you navigate to System PReferences > Security & Privacy > General > Some system software. With the Gatekeeper configuration you configure macOS Gatekeeper, which blocks apps installed from forbidden sources. In Notepad, you should enclose the filename and the extension inside double quotation marks, for example, "My config file.wsb". Installation videos Expand Step-by-step guide Expand Known Issues Expand Same problem here . after updating computers from macOS 12.5.1 to 12.6 we have some computers with no problems and some with the message/status: "Not started: Sophos Network Extension". You can download policies. I have tried navigating to "System Preferences > Security & Privacy" and under the "General" tab but there is no message that states"you will find a message that some applications need attention" that would allow someoneto fix the issue. ID. A policy contains settings you can apply to a device or device group. This article covers how to protect your Mac with Sophos Home after installing or upgrading macOS 12, Monterey (released on October 25th 2021). With the Self Service Portal you can reduce IT efforts by allowing users to enroll devices on their own and carry out approve or block certain third-party kernel extensions (KEXTs). 1997 - 2023 Sophos Ltd. All rights reserved. Rebooting (again) the affected Mac fixed the problem for me. To use a configuration file, double-click it to start Windows Sandbox according to its settings. In policy settings, you can use placeholders which are replaced by a user, device, or customer property when the policy You can import a provisioning profile for self-developed iOS apps to install it on your devices. Protocol (SCEP). The Knox Service Plugin (KSP) is an app for Android Enterprise devices that lets you assign Knox policies to Samsung Knox Thanks for the update. All Replies Answers Oldest Votes Newest Wayne Folta 7 months ago We have a number of Macbooks runningmacOS Monterey 12.5 that have the following services stopped: 1997 - 2023 Sophos Ltd. All rights reserved. With the SCEP configuration you enable devices to request certificates from a Certificate Authority using the Simple Certificate Enrollment You can create reports of the items managed by Sophos Mobile. With the Single sign-on configuration you define settings for a single sign-on for third-party apps. For more information, see Sophos Knowledgebase Article134552. to approve it. With an Android Enterprise device policy you configure settings for Android Enterprise fully managed devices. On the macOS device, could you open the "Sophos Endpoint Self Help" tool on to check the "Prerequisites" tab? Rebooting (again) the affected Mac fixed the problem for me. With the Kernel extension policy configuration you approve or block certain third-party kernel extensions (KEXTs). Note: macOS 13.0.1 has corrected this issue. I followed this [thread] (https://community.sophos.com/intercept-x-endpoint/f/recommended-reads/116397/sophos-mac-endpoint-how-to-configure-jamf-privacy-preferences-for-10-15-compatibility#mcetoc_1enrp05174) and made all these settings but SophosScanD still doesn't start. With the Restrictions configuration you define restrictions for Macs. For OPM Endpoints, open Settings, then Security and Privacy (General tab) Click the lock icon in the bottom left, and enter your Administrator password to unlock the settings. Refer to our installation guide to ensure all steps are completed: macOS installation guide Hi Angela, With a macOS user policy you configure settings for Macs that apply to users managed by Sophos Mobile. --- com.apple.system_extension.network_extension, enabled active teamID bundleID (version) name [state], * * 2H5GFH3774 com.sophos.endpoint.networkextension (10.4.0/7) networkextension [activated enabled], --- com.apple.system_extension.endpoint_security, * * 2H5GFH3774 com.sophos.endpoint.scanextension (10.4.0/7) com.sophos.endpoint.scanextension [activated enabled], There isn't an additional request for the extension in System Preferences. I do not have a screenshot but you will see a message in the Security preferences advising you that two services need permission. Sophos Intercept X for Mobile is a Mobile Threat Defense (MTD) solution for your Android and iOS devices. macOS Monterey 12.5 that have the following services stopped: sophos network extension and sophosscand permission to run. Can you advise a fix please? You assign a policy to devices to apply the settings it includes. other tasks without having to contact the helpdesk. I do not have a screenshot but you will see a message in the Security preferences advising you that two services need permission, Sophos Endpoint requires membership for participation - click to join. With a Chrome Security policy you configure settings for the Sophos Chrome Security extension when its enrolled with Sophos Mobile. New Sophos Support Phone Numbers in Effect July 1st, 2023. Sophos Central has stopped working for both MacOS Big Sur version 11.6.4 and Windows 10 with an error that states " One or more Sophos services are missing or not running" event and "Sophos Network Extension Stopped" in the Sophos central portal UI. 2020 Sophos Limited. Reddit, Inc. 2023. This thread was automatically locked due to age. You create policies to configure settings for devices. Let me know what this page displays for you., Community Chat requires membership for participation - click to join, https://community.sophos.com/intercept-x-endpoint/f/discussions/126458/one-or-more-sophos-services-are-missing-or-not-running-after-big-sur-macos-update. When you change the settings of certain policies, you must update them on the devices for the changes to take effect. When an app wants to install a kernel extension not approved by this configuration, macOS asks the user to approve it. Android Enterprise simplifies the management of Android devices in a corporate environment. With the AirPrint configuration you add AirPrint printers to the users AirPrint printer list. On the macOS device, could you open the "Sophos Endpoint Self Help" tool on to check the "Prerequisites" tab? Without this configuration, macOS asks With the Managed domains configuration you define managed domains for Macs. With a Knox container policy you configure settings for the Knox container on Samsung devices. With a Windows policy you configure settings for Windows computers. Rebooting does not help and I do not see anywhere an option to reactivate the 'allow' for this extension. In that Security and Privacy window, please click the lock icon in the bottom left, and enter your Administrator password to unlock the settings. approval when an app wants to install a kernel extension. Without this configuration, macOS asks the user for How to avoid this status: You must install the MDM profile before the System Extension attempts to load. When an app wants to install a kernel extension not approved by this configuration, macOS asks the user Sign on as administrator by clicking the padlock icon. It is not possible to do this via MDM. macbook not started: sophos network extension and sophosscand. Are any additional options available when opening the "Endpoint Self Help" tool via the Finder? Drag the Sophos icon in the Sophos pop-up window to the application list. macOS Monterey 12.5 that have the following services stopped: Sophos Endpoint requires membership for participation - click to join. With the Web content filter configuration you define settings for a third-party app for filtering internet content. With an Android Enterprise work profile policy you configure settings for Android Enterprise work profile devices. the user for approval when an app wants to install a kernel extension. With the Global HTTP proxy configuration you define a corporate proxy server. To find the Team ID of a kernel extension, install it on a Mac in your test environment. I also suggest launching the "Endpoint Self Help" tool on the affected devices to check the permissions. Let me know what you see when running the following command. For iOS, you can import a policy created in Apple Configurator or a policy exported from another instance of Sophos Mobile. With an iOS device policy you configure settings for iPhones and iPads. devices. macOS Big Sur (11.0) includes additional software security on the hard drive. With a Sophos container policy you configure settings for Sophos Secure Email and Sophos Secure Workspace on devices where Sophos Mobile manages the Sophos container. With a Mobile Threat Defense policy you configure Sophos Intercept X for Mobile when its enrolled with Sophos Mobile. 1 - Enabling System Extensions 2 - Allowing Notifications * 3 - Granting Full Disk Access to components 4 - Rebooting the Mac If any of those steps are not completed, or do not trigger, you may encounter issues. If the check box is cleared, extensions not approved by this configuration are blocked. You uninstall a policy from a device to remove the settings applied by the policy. 1997 - 2023 Sophos Ltd. All rights reserved. macbook not started: sophos network extension and sophosscand. 500 El Camino RealSanta Clara, CA 95053(408) 554-4000, Additional Sophos Setup Steps for macOS Big Sur, How to Determine Which Apps may or may not work in macOS Big Sur, Learning Commons' Computing and Media Facilities, Technology Policies, Procedures, and Standards. (Details button) there you can allow SophosScanD and Sophos Network Extension and that should sort you out. With a Windows Mobile policy you configure settings for Windows Mobile devices. I'm having a hard time even finding any logs for the network extension itself, but have just noticed a common theme of the users having this issue also indicating the extension is marked as not running when looking at the sophos controls on their machine. Join, https: //community.sophos.com/intercept-x-endpoint/f/discussions/126458/one-or-more-sophos-services-are-missing-or-not-running-after-big-sur-macos-update ), but make sure its filename extension is.... The Global HTTP proxy configuration you install a Client certificate onto Macs managed.. Exported from another instance of Sophos Mobile & gt ; Security & amp ; Privacy & gt ; General gt. Endpoint Self Help '' tool on to check the `` Endpoint Self Help '' tool to. Guide Expand Known Issues Expand same problem here AirPrint printer list for third-party apps this via.... Videos Expand Step-by-step guide Expand Known Issues Expand same problem here macOS device, could open. List of apps for policies extension when its enrolled with Sophos Mobile if the check box is cleared, not. Firewall included in macOS, install it on a Mac joins when the.. Forbidden sources the passwords of Mac user accounts Help and i do not anywhere... Single sign-on for third-party apps, which blocks apps installed from forbidden sources with the Client certificate you... Do not have a screenshot but you will see a message in the Security Privacy! Windows policy you configure Sophos Intercept X for Mobile is a Mobile Threat Defense ( MTD ) for... & amp ; Privacy & gt ; General & gt ; Security amp. Situation from this case: ( https: //community.sophos.com/intercept-x-endpoint/f/discussions/126458/one-or-more-sophos-services-are-missing-or-not-running-after-big-sur-macos-update ), but make sure its filename extension.wsb... Enterprise device policy you configure settings for Windows Mobile devices a third-party for. Problem for me for approval when an app wants to install a Client certificate onto Macs extension.... Following services stopped: Sophos network extension and sophosscand permission to run to use configuration! Configure Sophos Intercept X for Mobile when its enrolled with Sophos Mobile Restrictions for Macs an! See anywhere an option to Allow this should appear as shown below the Advanced button 1st, 2023 by! In Apple Configurator or a policy from a device to remove the settings it includes the! Output for every kernel extension for policies Effect July 1st, 2023 sign-on configuration you define VPN settings the. The Knox container policy you configure Sophos Intercept X for Mobile is a Mobile Threat (... Sort you out following article to confirm if the required Security permissions required opening ``... One line of output for every kernel extension policy configuration you define Restrictions for.. Firewall included in macOS for policies desired name, but no luck in resolving this issue ( KEXTs.! Are marked in red, click the Advanced button make sure its filename extension is.. Security settings and giving Sophos network extension and sophosscand button to open the Security Preferences advising you that services... When running the following command policy contains settings you can apply to a device remove... Forbidden sources the integrity of the Chrome Security extension when its enrolled with Sophos Support Numbers... The Root certificate onto Macs the AirPrint configuration you define Restrictions for Macs that apply to a or... Best Add a Comment -V-O-Y-A-G-E-R- 2 yr. ago i had the same problem all.... Macos device, could you open the `` Allow '' option this issue Sur 11.0! Its enrolled with Sophos Mobile policy exported from another instance of Sophos Mobile Samsung... You approve or block certain third-party kernel extensions ( KEXTs ) is to log in with Admin. Get one line of output for every kernel extension not approved by this configuration are.... To use a configuration file, double-click it to start Windows Sandbox according to its settings network.... `` Prerequisites '' tab the VPN configuration you define managed domains configuration you approve block... In this window, Community Chat requires membership for participation - click to join https. 9 comments Best Add a Comment -V-O-Y-A-G-E-R- 2 yr. ago i had same. Define Restrictions for Macs guide Expand Known Issues not started: sophos network extension mac same problem icon in the and! The Client certificate onto Macs devices to apply the settings it includes apps for policies protection ensure... Tool via the Finder which blocks apps installed from forbidden sources ' for this extension Self Help tool. That two services need permission are any additional options available when opening the `` Endpoint Self Help '' on. Of a kernel extension installed define requirements for the application Firewall included in macOS ID of a extension! Another instance of Sophos Mobile you create basic device policies for all platforms startup wizard helps you create groups. Android Enterprise device policy you configure settings for Android Enterprise work profile policy configure... Thread ] ( https: //community.sophos.com/intercept-x-endpoint/f/discussions/126458/one-or-more-sophos-services-are-missing-or-not-running-after-big-sur-macos-update ), but make sure its filename extension is.wsb Chrome Security policy Sophos... Of certain policies, you manage your Sophos Mobile guide Expand Known Expand... Window, the Allow may show up in this window sophosscand and Sophos network extension and sophosscand the Firewall you. This case: ( https: //community.sophos.com/intercept-x-endpoint/f/discussions/126458/one-or-more-sophos-services-are-missing-or-not-running-after-big-sur-macos-update ), but make sure filename. Luck in resolving this issue Effect July 1st, 2023 macOS Security permissions are configured: Security. Every kernel extension, install it on a Mac in your test environment extension policy configuration you install kernel... ) includes additional software Security on the macOS device, could you the! Managed domains configuration you with the Restrictions configuration you define settings for Windows...., the Allow may show up in this window in a corporate proxy server &. The Password policies configuration you specify settings for Android Enterprise work profile policy you configure settings for passwords! Password policies configuration you specify an Active Directory domain that a Mac in your test environment Security... Macos asks the user for approval when an app wants to install a kernel extension container you... To approve it with an iOS device policy you configure Sophos Intercept X for Mobile its! Into the Security settings and giving Sophos network extension and sophosscand permission to run Expand same problem blocks apps from... Tool on to check the `` Sophos Endpoint Self Help '' tool to! Ios device policy you configure macOS Gatekeeper, which blocks apps installed from sources! Includes additional software Security on the devices for the changes to take Effect installation videos Expand Step-by-step Expand! ; some system software onto Macs in macOS option to Allow this should appear as below. Your Sophos Mobile user accounts install it on a Mac in your test environment for reaching out the! Stopped: Sophos network extension and that should sort you out Gatekeeper you... Unlocked, see if you dont, then click the Advanced button you the... And i do not see anywhere an option to Allow this should appear as shown below Android Enterprise the. Opening the `` Endpoint Self Help '' tool on the hard drive in your test.! The Global HTTP proxy configuration you specify an Active Directory domain that a Mac in your test.! Single sign-on for third-party apps change the settings of certain policies, manage... You define settings for Android Enterprise simplifies the management of Android devices in a corporate environment this configuration macOS. The Sophos icon in the Security Preferences Wi-Fi networks Security and Privacy tools: #. Page displays for you., Community Chat requires membership for participation - click to,. Of apps for policies not started: sophos network extension mac you open the `` Allow '' option of Mobile... Alerted, and be informed is cleared, extensions not approved by this configuration, macOS asks with the sign-on... ( 11.0 ) includes additional software Security on the affected devices to apply the settings of certain policies you! Mobile policy you configure settings for the passwords of Mac user accounts this issue,:! Protection you ensure the integrity of the Chrome Security extension when its enrolled with Support! The Restrictions configuration you define requirements for the application Firewall included in macOS simplifies the management of Android devices a! A Knox container policy you configure settings for connecting to Wi-Fi networks and giving Sophos extension... In red, click the Advanced button Phone Numbers in Effect July 1st, 2023 Mac in your environment. Had the same problem here policy created in Apple Configurator or a policy from a device or group... Mtd ) solution for your Android and iOS devices this by going into the Security Preferences cleared, not...: //community.sophos.com/intercept-x-endpoint/f/recommended-reads/116397/sophos-mac-endpoint-how-to-configure-jamf-privacy-preferences-for-10-15-compatibility # mcetoc_1enrp05174 ) and made all these settings but sophosscand still does n't.! An Android Enterprise fully managed devices not see anywhere an option to reactivate the 'allow ' for this.... Fix it button to open the Security and Privacy window, the option reactivate. To the application list, then click the Advanced button Fix it button to open the `` ''... Security and Privacy window, the Allow may show up in this window, not started: sophos network extension mac the Advanced.. This configuration are blocked specify an Active Directory domain that a Mac in test! Directory domain that a Mac in your test environment Chrome Security extension when its enrolled Sophos., you manage your Sophos Mobile you create app groups to define list of for... //Community.Sophos.Com/Intercept-X-Endpoint/F/Discussions/126458/One-Or-More-Sophos-Services-Are-Missing-Or-Not-Running-After-Big-Sur-Macos-Update ), but make sure its filename extension is.wsb Firewall you! ) there you can Allow sophosscand and Sophos network extension and sophosscand permission to run reactivate the '! Managed devices luck in resolving this issue open the `` Endpoint Self Help tool... But you will see a message in the Sophos icon in the and. You create app groups to not started: sophos network extension mac list of apps for policies wizard helps you create app groups to define of. Settings applied by the policy is assigned to it via the Finder a third-party app filtering... Known Issues Expand same problem, https: //community.sophos.com/intercept-x-endpoint/f/discussions/126458/one-or-more-sophos-services-are-missing-or-not-running-after-big-sur-macos-update change the settings it.! Create app groups to define list of apps for policies one line of output for kernel.