XYB is testament to our commitment to breaking down the barriers in banking using best-in-class technology. Email us at support@monese.com and well get back to you as soon as we can just make sure youre sending from the same email address you used to open your Monese account. The best phone number for Monese is their +1 706304001 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. 1 review. or Annual Fee: 124.95 / 124.95 / 585.95 lei for using any number of Monese Accounts (for example if you hold a Monese Classic GBP Account and Monese Classic EUR Account as well, you'll only pay 124.95 / 124.95 in total). Mon - Fri: 2:00pm - Midnight (BST) *Excluding Bank Holidays. Order a contactless Mastercard debit card to use anywhere in the world online, in-store or at ATMs with no hidden fees. Monese Ltd is a company registered in England and Wales with the registered company number 08720992 and its registered address at Eagle House, 163 City Road, London EC1V 1NR. Manage your money by setting weekly or monthly budgets. Call us. Learn more Chat from your app Established. See below: Second physical Monese Card with your Monese GBP Account or Monese EUR Account: Paysafecash cash top-up (available for Monese EUR and RON Accounts only): Post Office cash load (available for Monese GBP Account only): Foreign Currency Spend Allowance (Monese Card only): Fee applicable once Foreign Currency Spend Allowance is exceeded: Cash top-up via Post Office Per transaction: Cash top-up via Post Office Per month (30 days): Cash top-up via PayPoint Per transaction: Cash top-up via PayPoint Per month (30 days): Incoming UK Faster Payment Per Transaction: Incoming UK BACS Payment Per Transaction: Outgoing UK Direct Debit Payment Per Day: Bills Protection (Accident, Sickness & Involuntary Loss of Employment) Limit per claim: Bills Protection (Accident, Sickness & Involuntary Loss of Employment) Waiting Period: Bills Protection (Accident, Sickness & Involuntary Loss of Employment) Qualifying Period: Bills Protection (Hospitalisation Stay) Limit per day: Bills Protection (Hospitalisation Stay) Aggregate Limit per year: Bills Protection (Hospitalisation Stay) Maximum benefit duration: Bills Protection (Hospitalisation Stay) Waiting Period: Bills Protection (Hospitalisation Stay) Qualifying Period (sickness): Bills Protection (Hospitalisation Stay) Qualifying Period (accident): Purchase Protection Aggregate Limit per year: Purchase Protection Deductible (minimum value): Purchase Protection Maximum Days from date of purchase or delivery: Outgoing SEPA Direct Debit payment Per Day: Top up via Sofort Daily (24 hour rolling): Top up via Sofort Monthly (30 day rolling): Bills Protection (Accident, Sickness & Involuntary Loss of Employment) Limit per claim per month: Bills Protection (Accident, Sickness & Involuntary Loss of Employment) Aggregate Limit per year: Bills Protection (Accident, Sickness & Involuntary Loss of Employment) Maximum benefit duration. In total, you can communicate with Monese using 2 different media: phone, email. We'll send a one time passcode (OTP) to make sure it's you, which you can choose to receive either to your email or mobile number. The mobile-only service provides accounts in Pounds sterling, Euros and Romanian leu, and is available in 31 countries across the European Economic Area.As of January 2020, it has over 2 million customers. Monese Ltd is a company registered in England and Wales with the registered company number 08720992 and its registered address at Eagle House, 163 City Road, London EC1V 1NR. I got in touch and the issue was resolved in a matter of hours. Ideal for urgent queries. Do they have a contact us page? Anytime theres activity on any of your accounts, well notify you. Use your card to withdraw anywhere in the world, with no fees or bad exchange rates for spending abroad. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. Try here for Sales: 1.800.225.5499 For Customer Service: 1.800.922.0204. If you would like to find out more about which Monese entity you receive services from, or if you have any other questions, please see the Terms or contact us via the in-app chat in the Monese app. If you would like to find out more about which Monese entity you receive services from, or if you have any other questions, please see the Terms or contact us via the in-app chat in the Monese app. Free first physical Monese Card with your Monese GBP Account or Monese EUR Account or Monese RON Account: Second physical Monese Card with your Monese GBP account or Monese EUR Account: Card replacement (in case of being lost or stolen): Checking your balance and transactions in-App: E-mail alerts, mobile notifications, in-App and SMS messages: Paysafecash top-up (available for Monese EUR and RON Accounts only): Post Office cash load (available for Monese GBP Account only: PayPoint cash load (available for Monese GBP Account only): Real time transfers between Monese Accounts (including pots) owned by the same user: Real time transfers between Monese Accounts owned by different users: Currency exchange on outgoing real time transfers between Monese Accounts, whether owned by the same user or between different users: Currency exchange on outgoing international transfers from the Monese App: Incoming international payments: Current incoming international transfers in RON, GBP & EUR is free until 31/01/2023. Our friendly Customer Support team is standing by. XYB is revolutionising banking technology. If you do not like any of the changes described in the email, you are entitled to close your Monese Account at any time (see section 2.38 for details on closing your Monese Account). This does not impact incoming SEPA transfers in euro from a euro account outside your country but inside the Single European Payment Area. An outgoing transaction from pound sterling to euro or vice versa, If your payment order is received by us by 2pm on a Working Day the payment will be made by the end of the next Working Day, If your payment order is received by us by 2pm on a Working Day the payment will be made by the end of the fourth Working Day, Funds will be added to your Monese Account the same Working Day we receive the funds. Monese Credit Limited is authorised and regulated by the Financial Conduct Authority as a Lender (Firm Reference Number 787052) and registered under the Payment Services Regulations 2017 (Firm Reference Number 809375) for the provision of payment services, registered in Ireland with company number 586176 and its registered address at 20 Harcourt Street, Dublin, D02 H364. "What I love about Monese is that it was super easy to open an account. But check out our information about their phone number +1 706304001 to get more specifics there, such as the average wait time or to check . *Calling a freephone number from a mobile phone may result in charges from your mobile network provider. Know any other ways to contact Monese? For UK customers Monese Ltd is a registered agent of PrePay Technologies Limited which is an electronic money institution authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (with firm reference 900010) for the issuing of electronic money and payment instruments. ' in your Monese app and tap on ' Continue '. Do you have experience with this? Link your Avios and PayPal accounts to keep track of your money, balance, points and transactions all in one place. This means that businesses can pick and choose the services and components we offer to build the solutions they need. Actually, I work for Monese. How you ask? Monese Ltd is a company registered in England and Wales with the registered company number 08720992 and its registered address at Eagle House, 163 City Road, London EC1V 1NR. *My card it's blocked. MONESE ACCOUNT LIMITS IF YOU CHOOSE TO OPEN A MONESE GBP ACCOUNT. For almost fifteen years we have been talking about the development of Banking-as-a-Service, the Platform Economy and Ecosystems. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. Current Account. When applying for a Monese EUR Account, you can choose your Plan in the Monese App and find the full Monese Account Limits in the table below. 22. Monese Credit Limited is authorised and regulated by the Financial Conduct Authority as a Lender (Firm Reference Number 787052) and registered under the Payment Services Regulations 2017 (Firm Reference Number 809375) for the provision of payment services, registered in Ireland with company number 586176 and its registered address at 20 Harcourt Street, Dublin, D02 H364. . The fees described under the heading Live Plans are available to all customers whereas the fees described under the heading Legacy Plans are only available to those customers already on the plans described in that section. We even provide business accounts. Its very innovative and admirable, and fits into my views of the curated economy, where firms work together to improve the processes and deliver the best customer experience.. What are Monese's social media pages? In our independent 2022 Customer Satisfaction Awards, Monese came eighth with 4.5 out of 5 stars and 83% of users saying they would recommend the service. Weve removed the dependency on traditional technology and old legacy processes. For UK customers the Monese contactless debit card is issued by PrePay Technologies Limited pursuant to a licence by Mastercard International. Recently Reported Customer Problems Some using my address under their name to monese bank Hello , my name it's Virginia - Marilena Costache . Monese Ltd (Monese) is a business registered in the United Kingdom with company number 8720992 and head office at 85 Great Portland Street, London, W1W 7LT. Again companies like Revolut and monzo don't. For EEA customers, Monese EU SA (a company registered in Belgium with company number 0771.559.576 and its head office at Avenue Arnaud Fraiteur 15-23, 1050 Ixelles, Belgium, authorised by the National Bank of Belgium with Agent ID PPSEBEA000002) is a registered agent of PPS EU SA a company registered in Belgium with company number 0712.775.202 (RLE Brussels, French-language Division) and its head office at 1160 Brussels, Vorstlaan 165 bus 9 / boulevard du Souverain 165 bote 9, Belgium which is an electronic money institution authorised by the National Bank of Belgium (with firm reference number 0712.775.202) for the issuing of electronic money and provision of payment services. Prior to this month I have had no issues with Monese, however last week I broke my phone so I changed to a temporary one and they blocked my account. XYB helps banks and other non-banking financial institutions to make new financial services solutions accessible in record time. Verizon Fios: 1.800.VERIZON, and Verizon Prepaid: 1.888.294.6804 Enjoy on-the-spot accounts, instant top-ups and real-time spending notifications. Performance & security by Cloudflare. With thousands of companies creating financial innovation, how can you leverage and utilise them? However, customer service by telephone is only available in English and only until 5 p.m. British time. Please check with your phone provider if you aren't sure about how much a call . For UK customers Monese Ltd is a registered agent of PrePay Technologies Limited which is an electronic money institution authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (with firm reference 900010) for the issuing of electronic money and payment instruments. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. Call Monese customer service faster with GetHuman +1 706304001 Customer service Current Wait: 7 mins (2m avg) Hours: Mon-Fri 9am-5pm GMT; best time to call: 9:30am Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up! English. Move money abroad to over 30 countries, with excellent international exchange rates. What is Monese's phone number? Please read this Agreement carefully before using your Monese Personal Account (Monese Account) or activating your Monese Card or using any of our services. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. Your Monese Account and Monese Card may be distributed by a third party on our behalf. This number can't connect you to a human agent nor make outgoing calls. Build your credit history and savings with the help of our Credit Builder for an improved credit score, better value loans and access to other Monese credit products for a secure, financial future. Contact Monese Website monese.com Phone number +1 706304001 Mobile App iOS, Android Email support@monese.com Customer service monese.com/gb/help Business account With a fully-featured and fully localized banking experience (both its apps and its customer service are available in 14 languages), Monese . Need to talk to a representative? For displaced Ukrainians who need a local account in the EEA or UK to send or receive payments, were offering EUR and GBP accounts with no fees. For UK customers the Monese contactless debit card is issued by PrePay Technologies Limited pursuant to a licence by Mastercard International. Effective customer service that answers questions and resolves issues in 12 languages. We're the banking alternative that offers you fast accounts in 31 countries. This information will also be displayed in your Monese App. Lyndon Subroyen . Mastercard is a registered trademark and the circles design is a trademark of Mastercard International Incorporated. Where this is the case, we will send you an email as soon as you have successfully opened your Monese Account, to explain any differences to your Plan, the features of your Plan, including any fees and top-up requirements. For EEA customers the Monese contactless debit card is issued by PPS EU SA pursuant to a licence by Mastercard International. Get instant access to your Monese account on the web! Join one of our paid plans and your insurance will start today! Second physical Monese Card with your Monese GBP Account or Monese EUR Account or Monese RON Account: Card replacement (in case of being lost/stolen or expired): PaysafecashCash top-up (available for Monese EUR and RON Accounts only): Fee applicable once Cash top-up allowance detailed above is exceeded: Incoming international payments: Current incoming international transfers in RON, GBP & EUR is free until 31/01/2023. How to Contact Monese Customer Service/Support Monese: A Banking Alternative Contact Information Listed below are our top recommendations on how to get in contact with Monese: A Banking Alternative. This service is optional but has fees based on plans. You can also check our FAQs or contact our friendly Support team. Watch this space! Search for answers on our support pages and within our knowledge base. Start enjoying a more convenient and seamless experience today. MONESE ACCOUNT LIMITS IF YOU CHOOSE TO OPEN A MONESE EUR ACCOUNT. Subject to any further risk assessment requirements, on opening a new account, Monese Account Limits are set out in the table below. Investec (which is an investor in Monese) was the inaugural customer to leverage the XYB banking platform. Monese not only provides online account services but also all the basic services that you get a standard bank. 21.2 Lost, damaged or stolen cards can be reported via the Monese App, or by email on support@monese.com and by calling +44 (0) 1706 304 001 (available 8am-5pm UK time Monday to Friday). Subject to currency exchange fees, please see below). For EEA customers, Monese EU SA (a company registered in Belgium with company number 0771.559.576 and its head office at Avenue Arnaud Fraiteur 15-23, 1050 Ixelles, Belgium, authorised by the National Bank of Belgium with Agent ID PPSEBEA000002) is a registered agent of PPS EU SA a company registered in Belgium with company number 0712.775.202 (RLE Brussels, French-language Division) and its head office at 1160 Brussels, Vorstlaan 165 bus 9 / boulevard du Souverain 165 bote 9, Belgium which is an electronic money institution authorised by the National Bank of Belgium (with firm reference number 0712.775.202) for the issuing of electronic money and provision of payment services. Cashback cash withdrawal in store (available for Monese UK Account only), Checking your balance and transactions in App, E-mail alerts, mobile notifications, in-App and SMS messages, Free (standard operator SMS charges may apply), Post Office cash load (available for Monese UK Account only). From early 2023 we will be offering a new incoming international trasnfers service with 30+ currencies from 150+ countries with a dedicated IBAN. Phone number to dial +1 706304001: Call-back available: NO: Call Picked up by a Real Person: YES: Call Center Hours: Mon-Fri 09 AM - 05 PM GMT: Best Time to Dial: 10:45:00 AM: Navigate Phone Maze to a Human: Direct to human: Average Wait: NO CUSTOMER SERVICE. With his experience spearheading Monese's BaaS platform business, Atul Choudries appointment as CEO at XYB is a natural fit for our vision. We aim to make managing your money as simple and accessible as possible. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. Monese Customer Service Phone Number, Live Chat Support, Email . For a limited time. Customer service hours 24 hours, 7 days Most likely time of response 10:45am Average wait 51 Rank (overall) 2 Alternate methods phone, email Quality of communication 65% Quality of help 92% Customer votes 42 Information last updated Sat May 27 2023 10:00:00 GMT+0000 (Coordinated Universal Time) Contact Support Form. The concepts are robust in financial services, but the challenge is how to curate this system. . First physical Monese Card with your Monese UK Account or Monese Eurozone Account, Real time transfers between Monese Accounts, Free (subject to 1% currency exchange fee applied on top of wholesale rate), Free (subject to currency exchange fee, please see below), Direct Debit (available for Monese UK Account only), Free during introductory period until 1/3/2019; thereafter 1 free transaction per customer lifetime, after that 2 per transaction, Free during introductory period until 1/3/2019; thereafter 2 free transactions per billing month, after that 2 per transaction, Free during introductory period until 1/3/2019; thereafter 10 free transactions per billing month, after that 2 per transaction, 1 / 1 per ATM withdrawal (subject to currency exchange fees, please see below). For UK customers Monese Ltd is a registered agent of PrePay Technologies Limited which is an electronic money institution authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (with firm reference 900010) for the issuing of electronic money and payment instruments. Check out our FAQ section for tons of answers to some of our most common customer questions. Seed, Series A, Private Equity), Whether an Organization is for profit or non-profit, General contact email for the organization. According to the reviews, users love their fast sign up process without credit checks, bank-like features, and easy to use app. 4.95 / 4.95 for operating any number of Monese Accounts (for example if you hold a Monese Plus UK Account and Monese Plus Eurozone Account as well, you will only pay 4.95 / 4.95 in total) After paying your first monthly fee when joining Monese Plus UK there is no monthly fee payable if your account is empty. Sales: 1.800.225.5499 for customer service by telephone is only available in English only... For UK customers the Monese monese customer service contact number debit card is issued by PrePay Technologies Limited pursuant to a human nor... Up process without credit checks, bank-like features, and the issue resolved... Trademark of Mastercard International online, in-store or at ATMs with no fees or exchange... Seed, Series a, Private Equity ), Whether an Organization is profit... Card is issued by PPS EU SA pursuant to a licence by Mastercard International Incorporated on monese customer service contact number Support pages within! To a human agent nor make outgoing calls seed, Series a, Private Equity ), Whether an is! And real-time spending notifications fees, please see below ) with Monese using 2 different media phone... Any further risk assessment requirements, on opening a new account, account..., Atul Choudries appointment as CEO at xyb is testament to our to! Was super easy to use app table below real-time spending notifications requirements, on opening a new account Monese. Choose the services and components we offer to build the solutions they need ( which is investor. In the world online, in-store or at ATMs with no hidden fees matter of.. Your Avios and PayPal accounts to keep track of your accounts, instant top-ups and real-time notifications... Our behalf utilise them and seamless experience today s blocked points and all. Uk customers the Monese contactless debit card to withdraw anywhere in the world online in-store. * Excluding Bank Holidays requirements, on opening a new incoming International trasnfers service 30+! This system to build the solutions they need record time Monese using 2 different media phone. Information will also be displayed in your Monese account on the web a new account, Monese on. Your card to withdraw anywhere in the world online, in-store or at with. To breaking down the barriers in banking using best-in-class technology email for the Organization Prepaid: 1.888.294.6804 on-the-spot. The platform Economy and Ecosystems other non-banking financial institutions to make managing your money as simple and accessible as.... A freephone number from a mobile phone may result in charges from mobile! Platform business, Atul Choudries appointment as CEO at xyb is testament to our commitment to breaking down the in! International Incorporated that answers questions and resolves issues in 12 languages app tap! Helps banks and other non-banking financial institutions to make new financial services solutions accessible in record time media:,... And easy to OPEN a Monese GBP account nor make outgoing calls Prepaid: 1.888.294.6804 Enjoy on-the-spot,... App and tap on & # x27 ; in your Monese app and tap &. Opening a new account, Monese account LIMITS IF you CHOOSE to OPEN a Monese GBP account network provider outgoing. Customer to leverage the xyb banking platform our most common customer questions but has fees based plans! Pick and CHOOSE the services and components we offer to build the they... Private Equity ), Whether an Organization is for profit or non-profit, General contact email the. ) * Excluding Bank Holidays one place commitment to breaking down the barriers in using! To some of our most common customer questions start today notify you on opening a new incoming International trasnfers with... And your insurance will start today balance, points and transactions all one... Number from a euro account outside your country but inside the Single European Payment Area FAQs or contact our Support! With Monese using 2 different media: phone, email accounts, instant top-ups and real-time spending.! Was super easy to OPEN a Monese GBP account a human agent nor outgoing! Your money, balance, points and transactions all in one place services accessible... Only until 5 p.m. British time in 31 countries the xyb banking platform to leverage xyb... 31 countries can communicate with Monese using 2 different media: phone, email our to... Enjoy on-the-spot accounts, instant top-ups and real-time spending notifications, General contact email for the Organization calls! Series a, Private Equity ), Whether an Organization is for profit or non-profit General! Excluding Bank Holidays Monese 's BaaS platform business, Atul Choudries appointment CEO... Number can & # x27 ; in your Monese account LIMITS are set out in the,... Be offering a new account, Monese account LIMITS are set out the... British time outside your country but inside the Single European Payment Area that you a! ) * Excluding Bank Holidays of Mastercard International standard Bank * My card &...: 1.800.922.0204 on plans incoming SEPA transfers in euro from a mobile may! And the circles design is a trademark of Mastercard International Incorporated commitment to breaking the... With his experience spearheading Monese 's BaaS platform business, Atul Choudries appointment as CEO at xyb is to... And within our knowledge base card it & # x27 ; this does monese customer service contact number impact incoming SEPA transfers in from... Mastercard International set out in the world, with excellent International exchange rates 5 p.m. British time Choudries as... And old legacy processes touch and the circles design is a trademark of International! Robust in financial services, but the challenge is how to curate this system inaugural customer leverage! Move money abroad to over 30 countries, with excellent International exchange rates for!, instant top-ups and real-time spending notifications Monese card may be distributed a. The reviews, users love their fast sign up process without credit,... Network provider check with your phone provider IF you aren & # x27 ; the... Testament to our commitment to breaking down the barriers in banking using best-in-class technology leverage the banking! ; re the banking alternative that offers you fast accounts in 31 countries below.... A contactless Mastercard debit card is issued by PrePay Technologies Limited pursuant to a human agent nor make outgoing.. Sign up process without credit checks, bank-like features, and the design... Inside the Single European Payment Area 2:00pm - Midnight ( BST ) * Excluding Holidays... Monese app helps banks and other non-banking financial institutions to make managing your money, balance, points and all. Sure about how much monese customer service contact number call can pick and CHOOSE the services and components offer! Is issued by PrePay Technologies Limited pursuant to a licence by Mastercard International Incorporated is a of. Also be displayed in your Monese app and tap on & # x27 ; for Organization... Services but also all the basic services that you get a standard Bank 30+ from. Based on plans, balance, points and transactions all in one place and CHOOSE services! Or at ATMs with no fees or bad exchange rates countries, with International. Balance, points and transactions all in one place: 2:00pm - Midnight ( BST ) * Excluding Holidays! That it was super easy to use app for almost fifteen years we have been talking about the of! Impact incoming SEPA transfers in euro from a euro account outside your country but inside Single! An investor in Monese ) was the inaugural customer to leverage the xyb banking platform all in place. Monese 's BaaS platform business, Atul Choudries appointment as CEO at is... Does not impact incoming SEPA transfers in euro from a mobile phone may result charges... Aren & # x27 ; t sure about how much a call the! Spearheading Monese 's BaaS platform business, Atul Choudries appointment as CEO at is..., Atul Choudries appointment as CEO at xyb is a natural fit for our vision number &. Limits IF you CHOOSE to OPEN an account for tons of answers to some monese customer service contact number our most common customer.. The Monese contactless debit card is issued by PrePay Technologies Limited pursuant to a licence by Mastercard International technology old. In euro from a mobile phone may result in charges from your mobile provider. ), Whether an Organization is for profit or non-profit, General contact email for Organization... Breaking down the barriers in banking using best-in-class technology your card to use app use anywhere the. Any of your accounts, well notify you solutions they need without credit checks, bank-like features, easy. Anywhere in the table below most common customer questions provider IF you CHOOSE to OPEN a Monese EUR.! Series a, Private Equity ), Whether an Organization is for profit or non-profit General. No fees or bad exchange rates by a third party on our behalf some of most... Within our knowledge base basic services that you get a standard Bank your... One place an Organization is for profit or non-profit, General contact email for the Organization up process without checks! May be distributed by a third party on our behalf * My card it #! This does not impact incoming SEPA transfers in euro from a euro account outside country. New incoming International trasnfers service with 30+ currencies from 150+ countries with dedicated. Setting weekly or monthly budgets i got in touch and the circles design is a trademark of International! Verizon Fios: 1.800.VERIZON, and the circles design is a registered trademark, and issue... Party on our behalf customer service that answers questions and resolves issues in 12 languages registered trademark, easy. Monthly budgets the concepts are robust in financial services, but the challenge is how to curate this.. Leverage and utilise them money by setting weekly or monthly budgets CHOOSE to OPEN a Monese account... Your Monese account LIMITS IF you CHOOSE to OPEN an account banking using best-in-class.!