Tlchargez le certificat vers l'IdP Azure. Overview Support Case Manager File Upload Uploading a File at Case Submission Uploading a File to an Existing CaseCase File UploaderCustomer eXperience Drive Service Summary Supported Protocols CXD Upload Token Retrieving the Upload Token for an SR Using SCM Using the ServiceGrid API Uploading Files to CXD Using Desktop Clients Directly from a Cisco Device File Upload API Sample Python Code to use the PUT API Email File Attachment Uploads Encrypting Files Encrypting Files Using WinZip Encrypting Files Using Tar and OpenSSL Encrypting Files Using Gzip and GnuPG Communicating the Password to the TAC Customer Support Engineer Customer File Retention Summary Additional Information. Update to a newer version to minimize potential issues, enhanced security and for an improved experience on Support Case Manager. Generate and manage PAK-based and other device licenses, including demo licenses. This method is scheduled to change in the near future. Let's get your Webex issue resolved! Other archive and encryption commands should provide the same functionality and perform just as well under Linux or Unix. Note: If you discover that the tool is not letting you upload a file to your case, either the case number you entered is invalid or you do not have the required permissions to add files. If SCM, Case File Uploader, and Customer eXperience Drive do not work for you, another alternate file upload method is email file attachment upload. ClickAdd Filesto select a file and upload it as an attachment to the case (Figure 4). Creating a service request using Support Case Manager The fastest way to create S3 and S4 service requests and submit them to the TAC is to use Support Case Manager. To achieve this goal, we have refactored and remodeled the oldest but most heavily used type of intellectual capital: Documentation. Learn more at http://www.cisco.com/go/nexuscloud, Dive into anomaly detection in Cisco Nexus Cloud to see how it can help identify and help remediate problems. While many elements of the application interface have been redesigned for greater ease of use, SCM continues to provide the same end-to-end case management functionality. This is a White Paper for Tenant Routed Multicast in Cisco Nexus 9000 VXLAN BGP EVPN Data Center Fabrics - Fundamental Concepts and Architectures . Enter service contracts number(s) in the space provided and click Submit. Figure 1-10 displays the Case Open Help Guide (accessed from the TAC home page ). After a period of 18 months from final closure, the files may be moved to an archival storage instance to conserve space, but they are not purged (deleted) from the case history. So only people who have or are associated with an organisation with an active contract can open a ticket? Overview Beginning February 2023, Cisco Support Assistant is the new name for Cisco TAC Bots including TAC Connect Bot. CCO Case Management Toolkit Last Updated on Tue, 04 Apr 2023 | Command Displays The CCO Case Management Toolkit is a web tool for customers with appropriate service arrangements to open, query, and update cases with Cisco TAC. is that normal ? Yes having an active maintenance contract is a requirement for opening a case with TAC. Learn how Cisco Nexus Cloud can help monitor and forecast software conformance to ensure compliance. . Figure 6. Can you verify that you are entitled to open support cases with TAC - your Cisco ID is associated with an organization that has an active maintenance contract with Cisco? Cisco Support Assistant is a personal assistant that provides customers and partners with a self-service experience in several knowledge domains such as: You can access it from Support Case Manager in the context of a case and at https://supportassistant.cisco.com. Cisco equipment running on a Linux distribution usually supports one or more of scp, sftp, and curl for SCP, SFTP, and HTTPS integrations. You can open a TAC case in the normal fashion through the Support Case Manager. Otherwise, you can choose to add more detail using the other options. The attached image shows what the output looks like. 07:50 AM, Hi, What is the process of how to open a case via technical support for SNTC. Step 2 To open and edit a case, click the case number or case title in the list. Note: The token is for upload only and will not allow the user to access case files, or even files currently being uploaded. The Support Case Manager (SCM) file upload method is the preferred and most secure option for uploading files to cases. URL: https://apx.cisco.com/custcare/tachwy/v1.0/credentials/case/, Table 3: ServiceGrid GetUploadCredentials API Header, Table 4: ServiceGrid GetUploadCredentials API Body. Step 3 Encrypt the file by using the AES encryption cipher and a strong password as shown in Figure 13: Step 4 Verify that the file is encrypted as shown in Figure 14. So in other words how should the customer open a case on CSPC/SNTC/ when they have smart assist and yes they have this covered under their current support contract? Cisco Support Case Manager Cisco TAC Phone numbers per country Some hints: 1) For urgent network down issues (sev1/sev2) , please open a case via phone - not via email or chat. Support Case Manager File Upload Uploading a File at Case Submission Uploading a File to an Existing Case Case File Uploader Customer eXperience Drive Service Summary Supported Protocols CXD Upload Token Retrieving the Upload Token for an SR Using SCM Using the ServiceGrid API Uploading Files to CXD Using Desktop Clients Namaste Please remember to rate useful posts, by clicking on the stars below. Network Management Cisco DNA Center AI/ML Cisco Nexus Dashboard Cisco Networking Networking NSO Developer Days Event Hub Customer Stories Keynotes Virtual Events - Main Stage Videos By Subject Deep Dives CI/CD, Test & Optimization, Scaling Out . Cisco TAC leverages a Customer Relationship Management (CRM) case management system to deliver our services and capture TAC Support Information. The Cisco Support Assistant (formerly TAC Connect Bot) provides a self-service experience for common case inquiries and basic transactions without waiting in a queue. If FTP is not inspected throughout the network, firewalls need to allow outbound connectivity to the entire data channel port range. [user@linux ~]$ tar cvzf - Data_for_TAC.dat | openssl aes-128-cbc -k Str0ng_passWo5D | dd of=Data_for_TAC.aes128 Data_for_TAC.dat 60+1 records in 60+1 records out. Table 2 summarizes the protocols supported by CXD. Files uploaded through the Case File Uploader are immediately linked to the associated case and stored in an encrypted format. View Cisco suggestions for supported products. If the user would like to view case files, that can only be done in SCM. Older versions of ZIP applications support a symmetric encryption system that is not secure and should not be used. This video covers how to open a TAC Case, what details to included to get the best TAC engineer, to get the case resolved as fast as possible and how to esca. Bug Applicability Checks. For more information, see Encrypting Files. I'm trying t open a support case with CISCO TAC but when I open the support case manager, the "open a new case" tab is not highlighted so I can't click on it. In order to open a Cisco Support (TAC) case, you must have a support contract or product under warranty. Click on VMHost.Select Configuration TAB ---Hardware -- Processors ---System---Service Tag . Integration between Cisco AppD & Cisco ThousandEyes where application monitoring and network intelligence are coming together to provide holistic visibility across the full stack. Before making any changes, please consult with Cisco TAC or do your own research /testing in lab environment. 1 This command will create an archive file on the flash memory of standby supervisor. Use these resources to familiarize yourself with the community: I'm trying to get the license but I don't know where to find the "virtual device identifier" of the call manager installed on a virtual machine (Vmware) can anyone help me? Step 3 At the top of the case details page, there are three tabs:Summary,Notes, andAttachments. It is designed to help troubleshoot and check the overall health of your Cisco supported software. Another secure method of uploading files to a case is the Case File Uploader. It is worth noting that regardless of the protocol used, there is no limit set on the uploaded file size. Hence, the firewall needs to allow outbound connectivity to the entire data channel port range. The command output shows the combined tar and openssl command syntax to encrypt the file(s) using the AES cipher. This video shows how to use Cisco Support Assistant to check applicability of a given bug to your network device. The communication channel between the customers computing device and Cisco is encrypted. I'd appreciate help on the matter. Cisco HX Data Platform , HX Data Platform , VLAN ID4030 4047 4094 4095 ID VLAN UCS ID VLAN Cisco UCS Manager 4.0 (1d) VLAN ID 4093 VLAN VLAN 4093 VLAN , VLAN ID VLAN ID 39684095 Nexus VLAN ID 10021005 Catalyst HyperFlex VLAN ID VLAN ID , VMware ESXi Cisco HyperFlexHX VLAN, ESXiHX VMware vCenter , OVF HX Data Platform vCenter HX Cluster ESXi IP 1 , IP VM ESXi VM Player/VMware Workstation HX Data Platform Installer VM IP HX Cisco UCS ManagerESXi vCenter IP , /24 169.254.X.X IP , 169.254.254.0/24 IP , , Hypervisor Cisco Intersight 1, Cisco Intersight 2, 1 IP MAC 169.254.X.0/24 , 2 IP MAC 169.254.X.0/24 , * DNS DNS FQDN IP vCenter , VMware vMotion IP , HyperFlex vCenter 80 HTTP 443 vCenter SDK , VMware vSphere , * SSO URL vCenter [vCenter vCenter Server] > [Manage] > [Advanced Settings] config.vpxd.sso.sts.uri, 1 DNS NTP HX , NTP , DNS ESXi (A) (PTR) DNS DNS ESXi IP FQDN vCenter , IP vCenter vCenter IP FQDN FQDN , HyperFlex HyperFlex VM IP DNS APTR DNS SpringpathController 10 /, , , [Enable Connected Services] (), Cisco Technical Assistance CenterTACCisco PRIME , 24 Web , TAC Support Case Manager S3 S4 S3 S4 TAC Support Case Manager TAC Support Case Manager Cisco TAC TAC Support Case Manager , S1 S2 Cisco TAC S1 S2 S1 S2 Cisco TAC , Cisco TAC http://www.cisco.com/c/en/us/support/ web/tsd-cisco-worldwide-contacts.html , Cisco Small Business Support CenterSBSChttp://www.cisco.com/c/en/us/support/web/ tsd-cisco-small-business-support-center-contacts.html , CiscoSystems(USA)Pte.Ltd. This video shows how to use Cisco Support Assistant to reassign a case. My admin password doesn't work here, this is look like a password to go into CentOS. Please note that toopen a Severity 1 or 2 issue you will need to call into Cisco TAC at the number listed in the urlbelow. Encrypted files are marked with an asterisk following the file name or a lock icon in the Encryption column. This section shows how to encrypt files by using the Linux command-linetar and openssl commands. I've logged into my cisco account and I'm still experiencing the same issue. 1 person had this problem I have this problem too Labels: Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Instructions for using Cisco TAC Connect Bot My first step was to issue the command "create a virtual space" followed by my case number. 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