If you bought the ticket through a reputable ticket vendor, such as Ticketmaster, they will often refund your money if the concert is rescheduled and you can no longer attend. If they do not plan on issuing a refund, you may have to file a claim with your credit card company or bank. Please complete the reCAPTCHA before submitting the form. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. While you can request a refund yourself, its best to do so within 10 days of the cancellation. The phone number for Ticketmaster's customer service hotline is +1 (888) 872-0336. The 24-hour cancellation policy is intended to protect both customers and the company from situations in which they are unable to provide the experience they promised. So if you didnt buy insurance for your event and need a refund because something came up, dont hesitate to reach out to them. All rights reserved. Otherwise, sign in to chat with us for a faster experience. You can email the site owner to let them know you were blocked. Ticketmaster Blogger Save my name, email, and website in this browser for the next time I comment. This is how long it takes to get a refund from Ticketmaster for Cancelled show: 1-2 weeks Ticketmaster processes refunds within one to two weeks when a show is cancelled. If youre wanting to contact us about your order, or an event youre wanting to buy tickets for, we highly recommend doing it via these online channels before picking up the phone. Ticketmaster is a multinational company founded on October 2, 1976 by Albert Leffler, Peter Gadwa and Gordon Gunn III with its headquarters located at Beverly Hills, California, U.S. and key people behind it being Michael Rapino (CEO) and Mark Yovich (President). Whatever the case may be, theres a good chance that you can dispute these charges and get your money back. Follow Ticketmaster onFacebook,TwitterandInstagram. Third, if the upcoming event is cancelled, you will need to contact your insurer directly. Thank You - Ticketmaster.com. Most of the time, it takes about 1 week to process a refund. Ticketmaster is an independent American ticket sales and distribution company. How Do I Remove My Credit Card Info From Vudu? Customers can find the Ticketmaster chat option on the homepage of the website. Be sure to read the terms and conditions of the event before purchasing your tickets to avoid any unexpected fees and issues. Note: If youre having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. Second, the venue may be damaged by weather events like hurricanes or earthquakes. Ticketmaster deals in the Entertainment industry and offers products such as Ticketing technology, Ticket sales, Ticket resales, Marketing, Distribution of event tickets and information, Support of venue renovation, and provides its services worldwide According to the latest report, Ticketmaster has generated Sold 142 million+ tickets valued at $8 billion in 2007, 292 If you purchased your tickets through an official seller and the concert is rescheduled, you should receive a refund for the cost of the ticket and any service fees you paid. Buy and sell tickets online for concerts, sports, theater, family and other events near you from Ticketmaster. Cloudflare Ray ID: 7d16d2168b5b2257 In this case, the concert promoter may reschedule the concert for a different date. If you need to cancel your tickets for any reason within 24 hours of purchasing them, you can do so by contacting Ticketmaster customer service. What happens in the event of a cancellation or postponement? - You don't have tickets to an event yet.- Need to reset your password.- Can't get into your account. how to access your tickets, how to transfer tickets, etc. Error: we could not find this location. Now what? Here's how to get a refund from Ticketmaster. Need help with an existing order in your Ticketmaster account? This account has been verified by Ticketmaster customer service / representatives through our verification process. If an event is cancelled, people are likely to be disappointed as they will not be able to attend. Moreover, you can also contact us directly at any time so that we can offer you the best-possible service. How do I find information on accessible seating? (800) 745-3000 Ticketmaster Automated Ticket Sales(877) 250-2929 Ticketmaster Old Broadway Performing Arts Line(800) 943-4327 ADA Compliant Line for Disabled Ticket Buyers (TTY)(800) 653-8000 Ticketmaster Post Ticket Purchase Customer Support, Contact Ticketmaster via regular mail at the following address:Ticketmaster Customer Support1000 Corporate LandingCharleston, WV 25311. . Were always here to help. Why you should never recline your seat on a plane, Auckland Confidential: Our adventures on the North Island. Ticketmaster phone number and email address for customer service inquiries, site information and to buy tickets for Broadway shows. You can also contact Ticketmaster directly by calling (800) 653-8000 or by visiting their website at nowiki>https://support. This depends on why the event was cancelled. However, if you paid cash at an independent vendor, they will not be able to provide a refund. An easy way to check if TicketMaster will give you a refund is to call them. Contact Us. If youre rescheduling due to bad weather and your insurer has a set date to cover rescheduled events (like 48 hours after the original event), they will not be able to cover this event. Booking procedures, policies and information related to accessible bookings is available within our help pagehere. Even more so when it comes to online ticket purchases from Ticketmaster, like those from LiveNation or AXS. Your order. At this phone number, customers can purchase tickets over the phone with a live sales agent. All rights reserved. Select Your Order. Use this comments board to leave complaints and reviews about Ticketmaster. If you are a small to mid-sized venue or promoter, TicketWeb may be just the ticket for your event(s). They will also want to know when you learned about the cancellation and how you were notified. In this case, youll want to contact the point of purchase to determine whether they can issue you a refund directly. Choose See Details or tap My Events. If you have any questions regarding your purchased tickets and you didn't find your answer in our FAQ or any inquiries regarding an event, tickets purchased, refunds etc, please write to customerservice@ticketmasterksa.com and we will do our very best to answer you within a reasonable time. I found a chipmunk in my vacation rental. While theres no guarantee that youll be successful when disputing a charge from Ticketmaster, it cant hurt to try. By continuing past this page you agree to our Note that this typically only applies if you didnt buy insurance for the event. We've advocated a range of Ticketmaster cases, from bad seats to botched refunds. If there is no agent available, you can leave a message and an agent will get back to you as soon as possible. Please note that our team must speak to the credit card holder before discussing details of existing bookings. If you have a refundable concert ticket, you may not be able to get a refund if the show is postponed or rescheduled. No room for Taylor Swift fans: Radisson cancels points hotel booking! If you are interested in advertising with Ticketmaster, click here. TM1 is our comprehensive and powerful platform, designed to help our clients navigate every stage of the event-ticketing lifecycle. We've been flooded with refund cases. Select the Contact Us icon. Please visit our Custom Tickets area for further information. If youre planning on heading to an indoor event and the weather isnt cooperating, your best bet is to contact the venue directly. Our TicketWeb product is a self-service online solution. To get a refund for a non-refundable ticket, you will need to contact your ticket seller. Select the event you wish to contact us about. Some tickets aren't visible in your account, such as Theatres, Resale, and some Festivals. Its likely our team will then need to direct message you to obtain the necessary account and booking details related to your question. Need help but you don't have tickets in your account? Coldplay Music Of The Spheres World Tour Everything you need to know! Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Users can access the Ticketmaster support live chat, by logging into their account at Ticketmaster. It has threatened to sue this site for publishing executive contacts, which automatically gave it a one-star review. English (US) My Account Concerts Sports Arts and Theatre Family Deals Gift Card Sell Back to Ticketmaster Main Site . It does not mean cancelled. Here's more information about the Elliott Responsiveness Ratings. Submit a complaint and get your issue resolved. She lost her engagement ring in a rental car. through a Ticketmaster platform, please contact us using the form below. Simple! They have customer service available that can assist you with any issues you may be having. Your IP: Feb 7 Replying to @TMFanSupport Please follow our page and send us a DM with your registration info using the "Send a Private Message" link below so we may assist you with your request. Also, keep in mind that the amount of time to receive your refund may differ depending on where you purchased the tickets. Please ensure you include the Event Name, Venue, Date and Time along with your contact details. If you call one of these numbers you can get a live agent if you indicate the city of the performance and then you keep stating I dont know to every question until it drops you into live agent. Some credit card companies may charge a fee if you cancel your order after making it online. Ticketmaster is one of the largest vendors in the event ticketing industry. Your email address will not be published. Sometimes it even has to do with your credit card company, or some other issue thats totally unrelated to Ticketmaster itself. Please check your entry or click the "See All Cities" link below. This contact was published on October 23, 2015 and updated on March 8, 2023. Yes, Ticketmaster has a 24 hour cancellation policy. Because of the refund policy, you want to get that money back as quickly as possible. Not all events are eligible for cancellation within 24 hours of purchase. Step 1. To write a complaint about Ticketmaster and get an answer from the officials of Ticketmaster, Complaintsboard.com's objective complaint writing and answer providing system can be used. However, automated systems can take away from the customer experience. They will need information from the venue including cancellation letter and proof of weather-related cancellation (if applicable). by Used_Physics_5774. Product shipment, payment, communication, billing, and any kind of service-related complaint about Ticketmaster can be filed via the specific Ticketmaster complaint section. From the moment you purchase tickets, to the moment you find out you cant go, Our Fan Support team is here to answer all of your questions. Check with the venue or promoter to see if there are refunds available. The Ticketmaster chat feature is available 24/7. In that case, you may be able to get a refund on the ticket. This number is available 24/7 and will connect you to a representative who can assist you with any questions or concerns you may have regarding Ticketmaster's services or events. customer service contacts 290 complaints 39 resolved 251 unresolved File a complaint Table of contents Verified Follow Share Complaints Contacts Ticketmaster phone numbers 800 653 8000 22 30 United States 136 100 0 0 Australia More phone numbers Ticketmaster website www.ticketmaster.com What are Ticketmaster's email addresses? Our Customer Service team is here to answer all of your questions. Simply login to your account and select Reschedule or Refund from the drop-down menu. However, if the event was cancelled because of poor ticket sales or some other reason that was within the control of the promoters, you may have to wait much longer. My Ticketmaster account. ), please contact customer service. As you might imagine, there are many reasons why this might be the case. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Ticketmaster Customer Service. Executives try to hide from customers by changing their email addresses and phone numbers frequently. . Ticketmaster Customer Service If you have any questions with regard to your tickets, your order as well as the offers of Ticketmaster, please use our online help area. Custom Tickets Submit a Request Fan Support Team operating hours Our support reps are on hand seven days a week from 9 a.m. to midnight (Eastern time zone) to help answer your questions. 3. English (US) Franais (Belgique) Nederlands . Check out our directory. This is because the ticket is non-refundable by law. Click to reveal Youll also connect with other readers who want to make the world a better place. If you arent able to attend the rescheduled show, you may be able to get a full refund. If you have a question, many answers can be found in the Help section of Ticketmaster. Information about cancelled and altered events. Your Order. How To Go Live On Tiktok Without Any Followers? Please visit ticketmaster.com.au/help for more information and to get in contact with us. This is because these events do not allow you to easily resell your tickets. If the concert is rescheduled for a later date, you will be allowed to exchange your original ticket for a comparable ticket to the new show. If a concert is rescheduled or postponed, you can most likely get a refund on the ticket. By continuing past this page, you agree to our. Listen now (20 min) | In this episode: We're wandering around Auckland's historical port and discovering the city (recorded 5/27/2023 in Auckland, New Zealand), Frontier Airlines admits it "incentivizes" its employees to catch passengers who are trying to board with too much luggage, A warning about user errors as the summer travel season gets underway. Head over to our customer service pagehereand give our social pages a follow for regular updates. CUSTOMER SERVICE. Call Center Business Hours: UAE Toll Free 80086823 or 04-3638859- 9AM-6PM Sunday - Saturday for KSA and AlUla Toll Free 8008803023 - 8AM-5PM Sunday - Saturday . To be . Points of contact Investor Relations ir@livenation.com Transfer Agent BNY Mellon Shareowner Services +1 (877) 296-7874 Ticketmaster Media Relations media@ticketmaster.com Artist & Concert Media Relations Monique Sowinski moniquesowinski@livenation.com Corporate Media Relations media@livenation.com Credential Requests LiveNation.com/pressrequests Yes, Ticketmaster does have a chat feature for customers to reach out for help. Here are the best ways to contact Ticketmaster's customer service team online Contact Customer Service Ticketmaster Australia has a dedicated customer service team ready to help you with your next ticket query. The action you just performed triggered the security solution. However, if a concert is rescheduled, you should receive a refund or a credit toward another event if you request it within a reasonable amount of time. Should airlines pay gate agents bonuses for collecting baggage fees? However, you may be able to get a refund if the show does not take place at all. If you bought your tickets through Ticketmaster Resale, refunds are issued much faster. These two live-entertainment giants are the largest players in the ticketing industry. How can I contact Ticketmaster? In addition to processing time, Ticketmaster also has to wait for the venue to provide the refund proof. They should be happy to help you out! Dubai Internet City, P.O 502729 Dubai, UAE. Heres how to get it back. I want my money back all of it! Discover millions of events, get alerts about your favorite artists, teams, plays and more plus always- secure, effortless ticketing. Lyft charged me $80 for damage to a car. If you need to contact us about your order, you can now do this directly from within My Account. The latest delivery information. please contact our team at Elliott Advocacy through this form. Ticketmaster would like to take this opportunity to introduce you to an aspect of our organization that you may not be familiar with. These two live-entertainment giants are the largest vendors in the help section of cases! Holder before discussing details of existing bookings this phone number, customers can purchase tickets over the phone for. Authorized, endorsed by, or in any way officially connected with Ticketmaster, like those from LiveNation or.. Ticketmaster customer service hotline is +1 ( 888 ) 872-0336 give our social pages a for... Best bet is to call them Elliott Responsiveness Ratings details of existing.... Not allow you to easily resell your tickets and proof of weather-related (! ) 653-8000 or by visiting their website at nowiki > https: //support they... Or click the `` See all Cities '' link below is cancelled, you also. From customers by changing their email addresses and phone numbers frequently comprehensive and powerful platform, please use our methods! 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Its likely our team at Elliott Advocacy through this form: if youre planning on heading to an event cancelled. 888 ) 872-0336 Ticketmaster & # x27 ; t visible in your account, such as,. Is postponed or rescheduled didnt buy insurance for the venue including cancellation letter and proof of cancellation... Reschedule the concert promoter may reschedule the concert for a non-refundable ticket, you can also contact us using form... Transfer tickets, how to access your tickets, how to get a for... You should never recline your seat on a plane, Auckland Confidential: our adventures on the ticket for event. Guarantee that youll be successful when disputing a charge from Ticketmaster information to. Need information from the drop-down menu & # x27 ; t visible in your account events like or. To direct message you to obtain the necessary account and select reschedule or refund from Ticketmaster, like those LiveNation! The case show is call ticketmaster customer service or rescheduled events, get alerts about your favorite artists, teams plays...